LILY PAIGE BERNHARDI
Napier,Hawkes Bay
Overview
6
6
years of professional experience
Work History
Tour Host
Wildfinder
Wellington
09.2026 - Current
- Greeted Wildfinder guests and managed warm front-desk arrivals
- Handled reservations, walk-ins, and phone inquiries
- Resolved guest concerns with calm, professional service
- Provided excellent customer service by anticipating customer needs.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Scuba Diving Instructor
Torch Lake Hayo-Went-Ha Camps
Torch Lake, Michigan
05.2026 - 09.2026
- Established a safe learning environment in classroom and aquatic settings.
- Educated divers on local marine life, conservation efforts, and responsible diving practices.
- Conducted safety briefings and equipment checks prior to each dive session.
- Monitored student performance and provided feedback to facilitate goal achievement.
- Communicated effectively with students, parents, administration and Padi to ensure a safe and exciting experience.
- Conducted daily administrative tasks; answering emails, uploading health and safety documents, and entering students into Padi's system.
Front Desk Reception
View Hotel Shimataya
Nozawa Onsen
11.2025 - 02.2026
- Created a warm, welcoming space with effective communication to ensure a positive stay for guests
- Performed a variety of administrative tasks, including managing bookings, responding to email and phone enquiries
- Aided guests in creating restaurant bookings, ski instruction bookings, transportation bookings and more
- Shared knowledge about the community, culture and the village
- Completed accounting reports daily for the companies income with diligence andaccuracy
- Operated retail systems for the hotel's retail, bar and general amenities
- Maintained a high standard of customer service, ensuring the best guest experience possible
Dive Instructor
Quicksilver Cruises
Port Douglas
02.2025 - 11.2025
- Conducted daily maintenance, setup, and inspection of dive equipment and dive boat to ensure reliability, safety and hygiene
- Supervised and guided certified and beginner divers on reef tours, ensuring safety, comfort, and environmental awareness throughout all activities
- Responded promptly to emergencies and enforced safety regulations, maintaining a zero-incident record
- Promoted marine conservation by educating guests on the Great Barrier Reef ecosystem and sustainable diving practices
- Actively contributed positively to a team environment, supporting crew operations and assisting as needed
- Maintained high standards of customer service, resolving guest concerns promptly and professionally to ensure a positive and enjoyable experience on board and underwater
Supervising Sales Assistant
Rebel Sport
Wellington
12.2020 - 11.2024
- Supported daily store operations by assisting with team coordination, task delegation, and maintaining an organized and productive environment
- Delivered excellent customer service with knowledge, kindness and empathy, actively listening to customer needs and creating a welcoming, inclusive shopping experience
- Helped maintain visual merchandising standards and supported stock control, including restocking, ticketing, and inventory accuracy
- Performed sale duties, processed transactions, handled returns, and followed correct cash handling procedures
Visitor Advisor
Wellington Zoo
Wellington
03.2022 - 09.2023
- Provided warm, welcoming customer service by assisting visitors with general inquiries, daily schedules, and directions around the zoo
- Operated ticketing and retail systems to process admissions, memberships, and purchases accurately
- Shared knowledge about animals, exhibits, and conservation efforts, helping to educate guests and enhance their experience in alignment with the zoo's mission
- Performed a variety of administrative tasks, including managing bookings, responding to email and phone enquiries and updating visitor records
- Played an active role in the holiday programme, delivering fun, engaging activities for children that sparked learning and excitement about conservation and wildlife
Education
Diploma - Professional Scuba Instruction
Dive Wellington
Wellington, NZ12-2024
Bachelor of Arts - Media Studies and English Literature
Victoria University of Wellington
Wellington, NZ12-2023
Skills
- Patience: I am incredibly patience and empathetic towards others
- Communication: I have excellent and effective communication skills
- Personality: I have a bubbly, enthusiastic & extroverted personality which allows easy interaction with new people
- Work Ethic: I maintain a strong work ethic, consistently delivering my best effort
- Quick Learner: I am a quick learner, able to adapt and pick up new skills fast
- Goal Orientated: I am goal-oriented, focused on achieving targets and contributing to team success
References
- Jack Lagoy - Camp Director at Torch Lake Hay-Went-Ha Camps. Email: jlagoy@hayowentha.org Phone Number: +1 (904) 923-5504
- Chris Baker - Dive Manager at Quicksilver Cruises. Phone Number: +61407920807
- Jesse Stace - Manager at Rebel Sport. Email: rebelmgr@rebelsport.co.nz Phone Number: +64212286936
- Stephanie Harris - Character Reference. Phone Number: +6421703851
Timeline
Tour Host
Wildfinder
09.2026 - Current
Scuba Diving Instructor
Torch Lake Hayo-Went-Ha Camps
05.2026 - 09.2026
Front Desk Reception
View Hotel Shimataya
11.2025 - 02.2026
Dive Instructor
Quicksilver Cruises
02.2025 - 11.2025
Visitor Advisor
Wellington Zoo
03.2022 - 09.2023
Supervising Sales Assistant
Rebel Sport
12.2020 - 11.2024
Diploma - Professional Scuba Instruction
Dive Wellington
Bachelor of Arts - Media Studies and English Literature
Victoria University of Wellington