Lily Pope

Permanent position

• Enhanced overall student satisfaction by providing one on one exceptional customer service and guidance throughout the admissions process, students remain with me throughout the whole process and have my email address and work number.
• Working along side our finance team to verify student's finances and confirm their successful enrolment once they arrive on campus.
• Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs we offer.
• Tracking of student's payments and advising them of the best payment options to ensure the best outcome for them.
  -When a student wishes to pay one year fees upfront for a program that is 1.5
  years or longer as opposed to paying the entire program's fees this means that
  they will be required to pay the next years fees (student levy, tuition and insurance
  prices increase per year) as well as complete the entire student visa process again
  which means having to pay hundreds, potentially thousands of dollars for the visa application and
  a visa immigration advisor, while they're actively studying. I advise the student of
  this, and all their options then issue the corresponding offer including the invoice.
• Creating relationships with immigration advisor agencies and working one on one with them
  and the students they send to us.
• Issuing of receipts and creating of Offers of Place and Statement of fees.
• Assisting students with queries regarding fees and insurance policies.
• Maintained accurate records of all applicant information, ensuring efficient communication between various departments within the institution and ensuring information is input into our student data base accurately for auditors. Departments including: Academic Faculty, enrolments team, Student support services, Administrative support services, Program coordinators and more.
• Providing alternatives programs for students who do not meet the standard entry
  requirements or are unable to afford the standard prices and organizing a plan for them to
  be able to study their desired program eventually. This includes advising students about
  cheaper alternatives within our institute.
• Calculation of re-enrolment fees for our returning students, this is done on a case-by-
  case basis and needs to be tailored to the specific student.
• Calculations of fee quotes for our general English Language students, this involves calculation of student levy, insurance, tuition and accommodation to dates and duration specific to the students needs and advising them of the best course of action.
• Verifying of IELTS and PTE test
• Assisting with detailed excel reporting of newly enrolled students and their corresponding immigration agent to ensure the agency receives their commission. The amount of commission issued is dependent on the program, the tuition the student has paid, duration of the program, whether the student is new or re-enrolling.
• Maintained positive relationships with students, faculty, coworkers and administration.
• Streamlined the application process for prospective students, resulting in increased enrollment numbers.
• Participated in professional development activities
• While assessing student's abilities and academics I may recommend a degree that they have not applied for but that I believe will highlight their strengths and better suit their goals.
• Educated students on Unitech admissions process and study grant requirements.
• Allocation of International Applications inbox, allocation of workload between the team
  (assigning tasks)
• Majority of workday working autonomously

• Commenced employment in July 2023 as a casual data entry operator, entering student information into the student management system. Gained additional tasks of receptionist, Mailroom duties and telemarketing as required due to displacement of staff post Cyclone Gabrielle.
• Liaise with International Students and Agents.
• Maintaining the EIT info desk / Reception points (Public relations) in our previous building at 116 Vautier Street and on campus.
• Telemarketing: Calling applicants to assist them in completing their applications.
• System clean up tasks to ensure up to date student records.
• Allocation of International Applications inbox

and re-allocation of workload when coworkers are out of office to avoid delays in the processing of applications.

• Accurate entering of international student applications.
• Maintaining a healthy knowledge of the international programs and start dates to provide accurate information to students.

• Commenced employment as a permanent part-time personal shopper at Hastings PAK'n'SAVE in may 2022 where I worked until July 2023
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
• Reviews orders prior to pick up for accuracy and purchase-by dates.
• Helped customers locate products and checked the store system for merchandise at other sites.
• Tracked substitutions and informed customers of changes.
• Recorded accurate and efficient records in the customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• issuing of invoices and receipting of payment.

• Cleaned and sanitized bathrooms, Tattoo stations and other similar areas according to established protocols.
• Removed trash, debris and other waste materials from premises.
• Handled equipment, chemicals, and materials properly and with caution.
• Confirmed all cleaning tools and equipment were stored properly after use.
• Emptied bins and transported hazardous waste to collection areas.