Lily Taylor
Summary
I am a dedicated, compassionate and reliable worker. I take pride in my fantastic customer service skills that leave a great impression on consumers. I have spent six years in the customer service industry and have gained plenty of experience and skills from this. I am currently a student at Massey University via distance, working towards my Bachelor of Arts, majoring in Sociology and minoring in Human Resource Management. I have a passion for people and business and enjoy working in a team environment. I also have spent the last 4 years doing self employed work as a makeup artist. This has meant I have gained many self management and organisational skills. I have a love for beauty and helping people navigate their beauty concerns. This enthusiasm stems from my passion for making people feel great and confident about themselves. I also have experience with babysitting part-time. This required me to look after two children and provide school pick ups, homework help, entertainment and meals. I thoroughly enjoyed this work, as I enjoy spending time with children. And I was kindly recommended to other families from this experience.
Overview
6
6
years of professional experience
Work History
Beauty Advisor
Farmers
08.2021 - Current
- Enhanced customer satisfaction by providing personalised beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Tracked daily sales and goals and implemented strategies to adequately achieve them.
- Built strong, authentic and loyal customer relationship's to increase retention.
- Strengthened brand loyalty through attentiveness to customer preferences.
- Maintained an organised and visually appealing counter, resulting in increased customer interest and engagement.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Identified skin and beauty needs of customers to provide assistance in choosing best products.
- Processed payments, entering sales in register for prompt customer service.
- Arranged merchandise to present visually appealing displays and attract customers.
- Trained new staff in product knowledge and customer service protocols.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Freelance Makeup Artist
Self-employed
01.2019 - Current
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Managing appointments and scheduling to ensure everything runs smoothly
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Contributed to increased sales of beauty products at Farmers by demonstrating their benefits during makeover sessions.
- Used social media platforms to promote services.
Babysitter
Private Household
01.2021 - 01.2022
- Managed schedules for two children, ensuring timely transportation to extracurricular activities.
- Built lasting bonds with the families I worked with through excellent communication skills
- Reassured children when upset providing support and stability.
- Played games, worked on puzzles, and read books
- Communicated positively with children and parents.
- Organised and cleaned home after activities
- Prepared age-appropriate snacks and meals.
- Supported academic growth by assisting with homework
Checkout Operator and Authoriser
New World Centre City
02.2018 - 04.2021
- Efficiently scanning items and accurately processing payments.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Maintained a clean and organized checkout area.
- Assisted in stocking shelves.
- Working in a team environment.
- Good composure during busy periods
- Authorised alcohol and tobacco sales.
- Trained new team members
- Helped out in other departments
- Handled returns and exchanges professionally, upholding company policies while providing great customer service.
Education
Bachelor of Arts - Sociology And Human Resource Management
Massey University
Via Distance05.2025
High School Diploma -
Otago Girls' High School
Dunedin, NZ12.2020
Skills
- Customer Engagement
- Product Demonstrations
- Service Consultations
- Flexibility and Adaptability
- Client Relationship Building
- Sales Expertise
- Organization and Multitasking
- Upselling Strategies
- Effective communication
- Conflict resolution
- Schedule Management
- Reliability
Accomplishments
- Clinique's happy day award for presentation and visuals.
- Second place cosmetic brand in overall sales for fiscal 2022 (clinique)
- Recognition award for exceeding target for 2022 fiscal (Clinique)
- Recognition award for exceeding GWP target 2023.(Clinique)
- Placed in the top 3 clinique counters in NZ for holiday set sell through 2022
Timeline
Beauty Advisor
Farmers
08.2021 - Current
Babysitter
Private Household
01.2021 - 01.2022
Freelance Makeup Artist
Self-employed
01.2019 - Current
Checkout Operator and Authoriser
New World Centre City
02.2018 - 04.2021
Bachelor of Arts - Sociology And Human Resource Management
Massey University
High School Diploma -
Otago Girls' High School
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