Lilyarna Vikita
Albany,Auckland
Summary
Dynamic Senior Retail Assistant with a proven track record at Briscoes Briscoe Group, excelling in customer satisfaction and team collaboration. Skilled in cash handling and loss prevention, I effectively mentored new staff and enhanced store performance through visually appealing displays, driving sales and fostering a positive shopping experience.
Overview
8
8
years of professional experience
Work History
Senior Retail Assistant
Briscoes Briscoe Group
07.2023 - Current
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
Senior Retail Assistant
Rebel Sport Briscoe Group
04.2022 - 07.2023
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Collaborated with team members to create visually appealing merchandise displays, attracting customer attention and driving sales.
- Mentored new employees, ensuring a smooth onboarding process and fostering a positive work environment.
- Supported store manager in various administrative tasks such as scheduling staff shifts.
Retail Assistant
Mirrou
02.2020 - 03.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Actively engaged customers to provide general assistance and information on store merchandise.
Retail Assistant
Under Armour
01.2018 - 10.2019
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Carmel College
North Shore, AUKSkills
- Store operations
- Cash handling proficiency
- Loss prevention strategies
- Willingness to learn
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
Timeline
Senior Retail Assistant
Briscoes Briscoe Group
07.2023 - Current
Senior Retail Assistant
Rebel Sport Briscoe Group
04.2022 - 07.2023
Retail Assistant
Mirrou
02.2020 - 03.2021
Retail Assistant
Under Armour
01.2018 - 10.2019
Carmel College