Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Lilymae Kennard-Kohey

Riwaka,New Zealand

Summary

I am hardworking and reliable, and motivated to learn and grow. I am able to take on challenging tasks and give it my best shot. I work well with others and consider myself able to negotiate most situations. I look forward to challenging myself with learning new skills. Personable Sandwich Artist with strong track record of promoting customer satisfaction and loyalty. Adept in managing small details and focusing on quality to provide exceptional service. Comfortable working in high-volume establishments.

Overview

9
9
years of professional experience

Work History

Senior Sandwich Artist

Subway
Motueka, Motueka
03.2024 - Current
  • Provided excellent customer service by resolving customer complaints in a timely manner.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Maintained safe food handling practices to prevent germ spread.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Scrubbed and polished counters to remove debris and food.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Operated cash registers to process payments from customers.
  • Delivered superior customer service focused on quality and meeting customer needs.
  • Trained new staff members on proper use of equipment kitchen operations menu items.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared sandwiches according to customer specifications using ingredients such as breads, meats, cheeses, spreads, condiments, and toppings.
  • Assisted other team members during peak hours to ensure smooth operation of the restaurant.

Babysitter

Various people
Motueka, New Zealand
07.2021 - 01.2024
  • I have been responsible for preparing food and feeding children lunch and snacks before main meals.
  • I have monitored children's activities during playtime and cleaned dining areas after snacks etc.
  • I have conducted fun, engaging and age-appropriate activities for children.
  • I have maintained a constant presence during playful activities to keep children safe.
  • I have kept toys and play areas neat and tidy.
  • I have monitored and supervised children at the park.
  • I have modeled appropriate social behaviors.

Waitress /Junior Barista

The Waterfront Restaurant
Kaiteriteri, Motueka
11.2022 - 05.2023
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Served food and beverages to patrons and confirmed complete orders.
  • Communicated daily specials to customers.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Greeted customers and provided menus.
  • Presented food and beverages to guests at tables.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Casual Kitchen Hand

Grandmother
Motueka, New Zealand
01.2016 - 07.2020
  • I have helped prepare various dishes.
  • I have collected and removed garbage, recycling and food waste to optimize kitchen sanitation.
  • I have served tables and removed dishes.
  • I have washed dishes, pots and utensils using established cleaning methods.
  • I have cleaned and sanitised kitchen surfaces and equipment to comply with food safety regulations.

Education

NCEA Level 2 - Numeracy

Te Kura Online
New Zealand
12-2024

NCEA Level 2 - Literacy

Te Kura Online
Online
12-2024

Skills

  • Interpersonal skills
  • Cash handling
  • Food storage
  • Task motivation
  • Willingness to learn
  • Skill development
  • Cleaning and tidying
  • Friendliness
  • Routine adherence
  • Teamwork
  • Food safety
  • Customer service
  • Taking and preparing orders
  • Kitchen maintenance
  • Food preparation

Accomplishments

  • I am an accomplished dancer and love to learn new skills in this area. Dance is a passion for me.
  • I am currently learning to box and enjoy this new hobby

Languages

Māori, Conversational

Affiliations

  • Dancing
  • Boxing

References

References available upon request.

Timeline

Senior Sandwich Artist

Subway
03.2024 - Current

Waitress /Junior Barista

The Waterfront Restaurant
11.2022 - 05.2023

Babysitter

Various people
07.2021 - 01.2024

Casual Kitchen Hand

Grandmother
01.2016 - 07.2020

NCEA Level 2 - Numeracy

Te Kura Online

NCEA Level 2 - Literacy

Te Kura Online

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Lilymae Kennard-Kohey