LIMA KRISHNAN
Papaakura,Auckland
Summary
Detail-oriented Finance Associate with 5 yrs of experience in contract management, contract billing, and invoicing. Expertise in overseeing and optimizing contract lifecycles, ensuring compliance, and streamlining financial processes. Proficient in contract negotiation, billing accuracy, and financial reporting.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
Apex software
02.2023 - 03.2024
- Handle customer complaints and concerns with empathy and professionalism, striving for first-call resolution whenever possible.
- Keep accurate records of customer interactions and transactions, documenting details of inquiries, comments, and actions taken.
- Assist in onboarding new customers, providing guidance and support during the setup process.
- Assist customers in navigating our application, resolving technical issues, and providing product information
- Respond promptly to customer inquiries via phone, email, and live chat.
- Job Responsibilities:
Senior Associate
Wipro
01.2021 - 01.2023
- Responsible for order Management, Contract setup, Contract Billing and Invoicing.
- Comprehensive knowledge of contract management, including contract creation, negotiation, and review.
- Responsible for the implementation of the entire customer order to cash process in the process.
- Aligns with designated US and CA based clients to provide ongoing order management and invoice processing support.
- Create, print and send accurate system or manual invoices to the customer without any miss on turnaround time (TAT).
- Resolve external and internal queries relating to order status billing and client account information.
- Ability to provide reports in numerous formats to customer and to multiple departments when requested.
- Job Responsibilities:
Financial Analyst
State Street HCL
01.2019 - 01.2021
- Responsible for conducting and processing large amounts of financial data on a regular basis.
- Involved in trading, booking, sending allocations, and getting confirmation from brokers.
- Handling brokers queries and solving the issues.
- Settling the trades within the market hours without any TAT breach.
- Monitor and analyze financial markets, including stocks, bonds, commodities.
- Track market trends, news, and events that could impact securities prices.
- Collect, clean, and analyze large datasets related to market performance, trading volumes, and asset prices.
- Job Responsibilities:
- Developed financial models to support investment decision-making processes.
- Analyzed variances between budgeted and actual financial performance.
- Collaborated with cross-functional teams to streamline reporting processes.
Tele Marketing Executive
Just Dial
01.2017 - 01.2018
- Make outbound calls to a list of potential customers from provided databases or directories.
- Introduce the company's products or services to prospects and explain their benefits.
- Identify and qualify potential sales leads based on customer interest, needs, and budget.
- Gather information about prospects' requirements and preferences.
- Identify and qualify potential sales leads based on customer interest, needs, and budget.
- Job Responsibilities:
- Generated leads through effective cold calling and customer engagement strategies.
- Conducted market research to identify potential clients and enhance targeting efforts.
- Provided product information and resolved inquiries to improve customer satisfaction.
- Developed persuasive scripts to optimize communication and boost sales conversion rates.
Education
Masters in Business Administration - Finance and Marketing
Nehru Institute of Technology
Coimbatore, Tamilnadu01.2016
Bachelors in Science - Computer Science
College of Applied Science
01.2014
Skills
- ERP System SAP, Tally
- Data Analysis
- Portfolio Management
- Excel - Advanced
- Financial Reporting
- Financial Analysis
Personal Details
Languages Known: English, Hindi, Tamil and Malayalam
Personal Details
- Date of Birth: 04-10-1993
- Marital Status: Married
Timeline
Customer Support Executive
Apex software
02.2023 - 03.2024
Senior Associate
Wipro
01.2021 - 01.2023
Financial Analyst
State Street HCL
01.2019 - 01.2021
Tele Marketing Executive
Just Dial
01.2017 - 01.2018
Masters in Business Administration - Finance and Marketing
Nehru Institute of Technology
Bachelors in Science - Computer Science
College of Applied Science