LIN DONG
Hamilton,Rototuna
Summary
Motivated customer service specialist with over 10 years retail experience in a fast-paced, team-based environment. Enjoys working as part of a team to achieve sales goals. Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Enthusiastic and well-organized administrative assistant with solid background in data entry, schedule management and promotion planning. Hard-working, multi-tasking executive assistant with outstanding telephone, scheduling and documentation skills. Highly organized and meticulous administrative assistant with experience in corporate office settings.
Overview
17
17
years of professional experience
Work History
International Trade Group Buying
VTN
03.2018 - 02.2023
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Built positive and productive customer connections to drive consistent sales
- Analyzed customer requirements and recommended efficient products.
- Completed sales order and processed client-requested transactions.
- Worked effectively in fast-paced environments.
- Self-motivated, with strong sense of personal responsibility.
- Worked well in team setting, providing support and guidance.
- Identified issues, analyzed information and provided solutions to problems.
Store Manager
Garden Fresh Rototuna
07.2014 - 07.2015
- Store Daily Operation
- Negotiated prices, terms of sales and services agreements
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Quoted prices, credit terms
- Recorded accurate and efficient records in the customer database
- Attended monthly sales meetings and quarterly sales trainings
- Met existing customers to review current services and expand sales opportunities
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Built relationships with customers and the community to promote long term business growth.
Office Support
Mega
03.2014 - 07.2014
- Created daily and weekly cash reports for accounting management
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions
- Built strong client relationships and provided high value-adding services
- Managed and responded to all correspondence and inquiries from customers
- Oversaw daily office operations for staff
- Completed date entry, scheduled daily orders
- Developed reputation as an efficient service provider with high levels of accuracy
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Directed calls to appropriate individuals and departments
Sales Person
Strand Bags New Zealand
05.2009 - 03.2012
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Prioritized helping customers over completing other routine tasks in the store
- Built relationships with customers to increase likelihood of repeat business.
Service Centre Representative
Outsource Solution Ltd
04.2006 - 05.2008
- Entered numerical data into databases in a timely and accurate manner
- Scanned documentation and entered into the database
- Obtained scanned records and uploaded them into the database
- Produced monthly reports using advanced Excel spreadsheet functions
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Determined th most cost-effective procedures and routes for shipments.
- Translated business needs and priorities into actionable logistics strategies.
- Gathered, logged and monitored all shipping data.
- Minimized damage and repair costs through careful management and preventative maintenance.
- Took corrective action in the case of accidents and delays to minimize extra expenses
- Managed shipment schedules to maximize productivity and cut costs.
- Communicated with dispatchers, warehouses and customers regarding outgoing orders.
- E-mailed suppliers, carriers and customers with shipping updates.
- Received all imported goods and checked product condition and count.
Education
MBA - International Business
Auckland Institute of Studies
Auckland, NZ01.2010
BBA - Accounting
Auckland University Of Technology
Auckland02.2007
Skills
- Sales Proposal Creation
- Strong Interpersonal Skills
- Bilingual:
- Native Speaker of Chinese Language
- With excellent command & Enhanced
- Understanding of structure and grammar of English language through the study in New Zealand
- Reliable
- Customer service
- Organized
- Creative problem solver
- Quick learner
- Strong Client relations
- Multi Tasks
- Excellent communication skills
- Motivated team player
- Excellent work ethic
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Japanese
Elementary
Timeline
International Trade Group Buying
VTN
03.2018 - 02.2023
Store Manager
Garden Fresh Rototuna
07.2014 - 07.2015
Office Support
Mega
03.2014 - 07.2014
Sales Person
Strand Bags New Zealand
05.2009 - 03.2012
Service Centre Representative
Outsource Solution Ltd
04.2006 - 05.2008
MBA - International Business
Auckland Institute of Studies
BBA - Accounting
Auckland University Of Technology
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