Lina Filiga Aspinall
Mt Roskill,AUK
Summary
Experienced administrator with a strong background in customer service, compliance, and operations support within the fire protection and business sectors. Recently made redundant due to company restructuring, I am now seeking a new opportunity to contribute my resilience, strong work ethic, and customer-focused approach to a professional team. I thrive in team environments, adapt quickly to change, and am committed to delivering accurate, empathetic, and efficient support.
Overview
30
30
years of professional experience
Work History
Operations Support Administrator
Johnson Controls/Wormald
01.2021 - 01.2025
- Coordinated technician appointments and service schedules for monthly, 6-monthly, and annual testing.
- Maintained compliance records and prepared Building Warrant of Fitness documentation.
- Liaised with clients regarding bookings, access requirements, and service updates.
- Supported service managers, technicians, and key accounts with administrative needs.
- Managed van stock and supplies to ensure timely job completion.
- Scheduled trial evacuation jobs and tracked follow-up actions.
Assistant Manager / Operations Manager
Samoa First Quality Label Ltd
01.2011 - 01.2021
- Managed office operations, introducing systems to improve workflow.
- Recruited, trained, and supervised staff to build a capable team.
- Served as first point of contact for clients and stakeholders (local and international).
- Coordinated procurement, tenders, payroll, banking, and expenses.
- Maintained a safe, secure, and compliant workplace environment.
Customer Care Administrator
Wormald
01.2004 - 01.2010
- Responded to customer inquiries, providing empathetic and professional support.
- Processed compliance certificates and issued Building Warrant of Fitness documents.
- Maintained records for alarm/sprinkler testing, purchase orders, and invoicing.
- Coordinated emergency callouts and prepared detailed job sheets.
- Supported technicians and managers with accurate scheduling and communication.
Data Entry – Temp Assignment
01.2002 - 01.2004
- Processed invoices for Fire Extinguisher department.
SITA
01.1998 - 01.2000
- Processed and sorted international airline tickets.
Air New Zealand
01.1995 - 01.1998
- Processed and validated airline tickets.
Education
High School Diploma -
St Marys College
Ponsonby Auckland New ZealandSkills
- Customer Service & Empathy – listening, resolving issues, and supporting clients
- Resilience Under Pressure – staying calm and professional in challenging situations
- Compliance & Accuracy – Building Warrant of Fitness, records, and regulatory support
- Scheduling & Coordination – managing appointments, evacuations, and service schedules
- Stakeholder Engagement – building trust with clients, contractors, and internal teams
- Administration & Record Management – invoicing, payroll, data entry, and reporting
- Problem-Solving – taking ownership to resolve client and operational issues
- Team Collaboration – supporting colleagues and contributing to shared goals
- Communication Skills – clear, professional, and adaptable across audiences
Timeline
Operations Support Administrator
Johnson Controls/Wormald
01.2021 - 01.2025
Assistant Manager / Operations Manager
Samoa First Quality Label Ltd
01.2011 - 01.2021
Customer Care Administrator
Wormald
01.2004 - 01.2010
Data Entry – Temp Assignment
01.2002 - 01.2004
SITA
01.1998 - 01.2000
Air New Zealand
01.1995 - 01.1998
High School Diploma -
St Marys College
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