LINA ISSA ALNAJJAR
Half Moon Bay,Auckland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Saloon Manager
VIVA DIVA
Manurewa, Auckland
02.2023 - Current
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Implemented cost-saving measures throughout the business to reduce overhead expenses.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Performed regular maintenance checks on equipment used in the salon to ensure safe operation.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Supervised banking procedures, cash flow and accounting processes.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
Hair Stylist for Women and Children
Fawaz Center For Beauty
Amman, Jordan
01.2017 - 01.2023
- Carried out day-to-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Welcome customers and identify their preferences by asking pointed questions
- Recommend hairstyles and haircuts according to customers’ face shapes and tastes
- Wash, rinse and dry clients’ hair using appropriate shampoos and conditioners
- Cut, trim and shave hair using professional equipment
- Apply a wide range of hair coloring techniques, like highlights, Ombre and Balayage
- Apply makeup in a professional manner
- Create appropriate hairstyling to complement makeup
- Create hairstyles for formal events and everyday looks, including braids, ponytails and buns
- Apply hair treatment products, as needed (color protection creams and hydrating masks)
- Form bonds with loyal customers and remember their hairstyle preferences
- Manage bookings and serve walk-ins
- Ensure tidiness of beauty stations and sterilize tools, as needed
- Cross-sell hair care products or services, when appropriate
- Proved successful working within tight deadlines and fast-paced atmosphere
- Perform an eyelash lift service by LVL
- Perform a tint on clients' lashes and eyebrows
- Perform an eyebrow lift LVL
- Perform a beauty enhancing service, by inserting pigment into the clients' eyebrows to resemble natural hair strokes (PMU-Permanent Makeup) through Microblading and Tattoo.
Compliance Supervisor
02.2004 - 01.2017
- I am one of the bank pillars from the opening of Jordan branch in 2004 who set and developed the Swift, treasury back office and treasury department at the beginning of National Bank of Kuwait establishment phase, till Jordan Branches start to close in 2017.
Operations Control supervisor (Quality Assurance)
02.2004 - 01.2017
Treasury Operations supervisor
02.2004 - 01.2017
Operation supervisor
02.2004 - 01.2017
Swift officer
02.2004 - 01.2017
Dealer and Back up Chief Dealer
02.2004 - 01.2013
Assistant Branch Manager
Philadelphia Investment Bank (Ahli Bank today)
02.2002 - 02.2004
Sales and marketing supervisor
Global Gate Tourism Marketing Company
12.1999 - 01.2002
Accountant
Filtrona Jordan Company
03.2001 - 06.2001
Accountant
Teqaniat Company for heating and cooling
04.2000 - 10.2000
Education
BBA - Financial And Banking Sciences
AlZarqa Private University
Jordan09-1999
Skills
- Fluent in Arabic
- good in English (Spoken & Written)
- Excellent application of Microsoft Word, Excel, and window
- Ability to work under considerable pressure and to tight deadlines
- Dynamic and energetic
- Planning and organizing skills
- Time management skills
- Problem-solving skills
- People management skills
- Good communication skills
- Well-developed interpersonal skills
- Ability to work both independently and as part of a team
- Writing Report skills
Professional Training Courses
- 2008, Certificate in treasury operations (swaps, futures, options), 5 days, Cairo
- 2007, Certificate in “Electronic Clearing”- Central bank of Jordan, 5 days, Amman
- 2005, Certificate in “Letter of Credit”, 5 days, Amman
- 2005, Certificate in “Swift”, 5 days, Amman
- 2003, Internal course including: internal internet, Accounting principles, Principles in banking sciences, The legal features of checks, Teller application, 2 weeks, Amman
- 2003, Certificate in “English for bankers”, 5 days, Amman
- 2003, Certificate in “English communication, 5 days, Amman
- 2003, Certificate in “Introduction in transfers and bank deposits”, 5 days, Amman
- 2003, Certificate in “Customer service”, 5 days, Amman
- 2001, EMS internal Auditor Course (ISO 14000), 15 hours
- 2001, Accounting principles for non-Accountants, 15 hours
- 1998, Practical experience (training) in JORDAN BANK, 2 months, Amman
Academic Studies
- 09/1999, B.A., Economics and Administrative Sciences in Financial and Banking Sciences–Al-Zarqa Private University
- 06/1994, General Secondary Education Certificate – Literary Stream High School, Bab Al-Wad School / Amman
Personal Information
- Place of Birth: Kuwait
- Date of Birth: 01/18/75
- Nationality: Jordanian
- Marital Status: Married
- Holding work visa for 3 years
Languages
- English, Good (IELTS 6)
- Arabic, Native (Mother Tongue)
Timeline
Saloon Manager
VIVA DIVA
02.2023 - Current
Hair Stylist for Women and Children
Fawaz Center For Beauty
01.2017 - 01.2023
Compliance Supervisor
02.2004 - 01.2017
Operations Control supervisor (Quality Assurance)
02.2004 - 01.2017
Treasury Operations supervisor
02.2004 - 01.2017
Operation supervisor
02.2004 - 01.2017
Swift officer
02.2004 - 01.2017
Dealer and Back up Chief Dealer
02.2004 - 01.2013
Assistant Branch Manager
Philadelphia Investment Bank (Ahli Bank today)
02.2002 - 02.2004
Accountant
Filtrona Jordan Company
03.2001 - 06.2001
Accountant
Teqaniat Company for heating and cooling
04.2000 - 10.2000
Sales and marketing supervisor
Global Gate Tourism Marketing Company
12.1999 - 01.2002
BBA - Financial And Banking Sciences
AlZarqa Private University
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