Lincoln Hollis
Auckland
Summary
I have a clear, logical mind, with an ability to relate to people of all levels. With 14 years of management experience, I strive for change, to move companies to the next level and bring out the best in people. I believe that the measure of intelligence is the ability to change. People need to feel a sense of belonging to a company, this is achieved by Culture and the right leadership.
Overview
30
30
years of professional experience
Work History
National Operations Manager
NGS World Transport
12.2023 - Current
- Management of Import/Export air & sea freight operations
- Heath & Safety Compliance and Implementation
- Building Maintenance and Compliance
- New Zealand Customs CCA Compliance
- MPI Biosecurity Compliance
- MPI RMP Compliance
- Civil Aviation RACA Compliance and Implementation
- End of Month Financial Audits
- Monthly Budgeting and Forecasting
- Transport Management and Procurement
- Management, training, development and mentoring of 15 staff
- Claims Management
- Monthly reporting @ analytics of volume and utilization
- Monthly client visits and relationship building
- Client Implementation
- Warehouse Management & Implementation
- Shipping
- Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
Shipping & Logistics Manager
Rogers Distribution
01.2022 - 12.2022
- Managed Shipping Department
- Managed Warehouse 1 PL operation, team of 12 staff
- Managed Warehouse Inwards goods operations team of 3 staff
- Managed IT requirements from implementing scanner functions to efficiencies with the ERP system
- Managed Transport requirements from courier to linehaul operations, securing rates and better terms
- Managed Warehouse equipment from purchasing to maintenance
- Managed Container rental contracts for additional storage
- Main Achievements
- Reconfiguration of container yard to allow 10 additional container slots, reconfigured inwards warehouse racking to allow additional pallet space
- Improved shipping efficiency by optimizing packing procedures and inventory management.
- Streamlined warehouse operations with the implementation of effective organization systems for easy product retrieval.
- Increased order pick pack efficiencies by implementing systems and IT improvements.
Operations Manager
Nautica Shipping & Logistics
05.2017 - 01.2022
- Grow and develop the Nautica brand
- ERP implementation of Cargowise and Expedient
- Staff Development/Training/Reviews/Disciplinary
- Client Implementation
- Key Account Management
- MPI and NZ Customs Key Contact
- New Business Development
- Implementation of 3PL Warehouse
- Implementation of Transport System
- Implementation of H&S System
- SLA and SOP Implementation
- Implementation of Offshore Data Entry Team
- Agency Network Setup
- Budgeting and Forecasting
- Main Achievements
- Growth and development of Nautica from 3 staff to a team of 14 staff, including 3PL warehouse over 4 years
- Growth and development of Nautica client base through implementing processes and extremely high level of service, Development of the Nautica brand in the marketplace along with company culture
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Customs/Customer Service Manager
DB Schenker NZ
03.2015 - 05.2017
- Managed Customs Department and Offshore Team
- Managed Customer Service Department
- Client Implementations
- Staff training, mentoring, development
- Staff reviews
- Customs Consultancy
- Implementation of Workflow
- Implementation of Paperless System
- NZ Customs and MPI key contact
- Client SOP & SLA Implementation
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Changing processes, people’s mindsets, culture, employing right people, within both departments from one of the lowest in the industry to one of the best in the industry
Customs Manager/Branch Manager
ABBA Logistics
03.2010 - 01.2015
- Establishment of Customs Department
- Customs Brokerage
- Implementation of ERP system
- Managing of Warehouse and Transport Operations
- Staff recruitment, disciplinary and reviews
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Customs Manager
Mondiale Freight Services
11.2007 - 11.2010
- Manage the Customs Department, comprising of 42 staff
- Induct, assess and allocate new business
- Primary contact for NZ Customs and MPI
- Develop Customs IT systems/software
- Analyses and integrate applicable legislative requirements
- Staff training, coaching, recruitment and disciplinary
- Streamlined customs processes by implementing efficient procedures and documentation standards.
- Reduced import/export delays through proactive monitoring of regulatory changes and timely communication with stakeholders.
- Forecast and plan for department development
Customs Team Leader
Mondiale Freight Services
01.2004 - 11.2007
- Management of team within the wider Customs department of 7 staff
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Customs Brokerage
- Integrate new business
- Maintain and monitor high levels of team productivity
- Coach and develop direct reports within a performance and development framework
Customs Broker
Mondiale Freight Services
03.2000 - 01.2004
- Customs Brokerage
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Reduced brokerage fees for clients through diligent tariff classification research and verification.
- Transport
- Client Maintenance
- Achieving set KPI's
Express Co-ordinator/Customs Broker
Ansett Express
02.1994 - 11.2000
- Improved patient outcomes by providing timely and accurate orthotic assessments, diagnoses, and treatment plans.
- Enhanced clinical efficiency by streamlining workflow processes and implementing innovative orthotic solutions.
- Collaborated with interdisciplinary team members for comprehensive patient care, resulting in improved rehabilitation outcomes.
- Educated patients and their families on orthotic devices, proper usage, maintenance, and adjustments to promote optimal functionality.
Education
Customs Brokerage - Customs
CBFCA
Australia11.2012
High School Diploma -
Liston College
Auckland12.1994
Skills
- Policy and Procedure Adherence
- Product Management
- Import and Export Operations
- Safety Standards
- Domestic Freight Management
- Vendor Relationship Management
- Budget Planning
- Transportation Activity Management
- Carrier Negotiations
- Daily Operations Management
- Warehouse Operations
- Operational Management
- Logistics Processes Planning
Timeline
National Operations Manager
NGS World Transport
12.2023 - Current
Shipping & Logistics Manager
Rogers Distribution
01.2022 - 12.2022
Operations Manager
Nautica Shipping & Logistics
05.2017 - 01.2022
Customs/Customer Service Manager
DB Schenker NZ
03.2015 - 05.2017
Customs Manager/Branch Manager
ABBA Logistics
03.2010 - 01.2015
Customs Manager
Mondiale Freight Services
11.2007 - 11.2010
Customs Team Leader
Mondiale Freight Services
01.2004 - 11.2007
Customs Broker
Mondiale Freight Services
03.2000 - 01.2004
Express Co-ordinator/Customs Broker
Ansett Express
02.1994 - 11.2000
Customs Brokerage - Customs
CBFCA
High School Diploma -
Liston College
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