Linda Kohing
Christchurch
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
Port Manager
ID New Zealand
01.2021 - Current
- Cruise Ship Ground Handler.
- Reduced vessel turnaround time by streamlining communication between port staff, agents, and ship owners.
- Streamlined logistical processes within the port facility, reducing bottlenecks and increasing overall operational efficiency.
- Overseeing movements of Shore Excursions and Shuttle Services.
- Confirming with Tour Guides and Coach drivers on the days tours.
- Ensuring Guest are dispatched to correct tours and timings kept.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to Guest, remaining empathetic and patient during emergencies.
- Dealing with any problems which might arise with Guest or Transportation while ship is in Port.
- Adhering to Health and Safety requirements
- Overseeing staff rosters and job allocations.
- Reporting back to Head office at the end of the day of the days operation.
Registration Clerk/Venue Manager
The Conference Company
08.2020 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Manager Conference rooms during meetings
- Assisting Chairperson with enquiries
- Ensure meetings run on schedule
Cafe Manager
St Andrews College
01.2021 - 09.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe for Students and School staff
Meet & Greet/Tour Dispatcher
ID New Zealand
09.2016 - 09.2023
- Dispatch tour coaches from Akaroa to Christchurch, ensuring Guest are on correct tours and Coaches
- Meet and greet Guest in Christchurch giving information and answering enquiries, be point of contact to ship for any problems which may occur.
- Dispatching and ensuring all Guest return back to Akaroa.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Provided exceptional customer service to Guest, remaining empathetic and patient during emergencies.
Front of House Employee
Vineyard at Rossendale and Resturant
02.2007 - 12.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- delivered food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
Cafe Operator/Owner
Barista Holdings Ltd
08.1999 - 01.2003
- Oversaw daily running of Cafe.
- Daily opening and closing of the Cafe
- Covering Chef and Baker when needed.
- Stock control
- Ensuring Customers receive good service and warm atmosphere.
- Ensuring food made on the premises and bought in is of a high standard
- Hiring of staff
- Provided on-the-job training to newly hired workers and team members.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Customer Service Supervisor
Ansett New Zealand
02.1987 - 10.1999
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Oversaw Check in and Ticket sale Counters.
- Oversaw scheduled Aircraft dispatch
- Stock control of Office stationery
Functions Coordinator
Chung Wah Restaurant
01.1980 - 02.1987
- Developed strong relationships with clients, resulting in repeat business and positive referrals.
- Streamlined event planning processes for increased efficiency and reduced costs.
- Maintained open communication with clients throughout the planning process to ensure their vision was accurately executed.
- Oversaw the recruitment, training, and management of volunteer staff for large-scale events.
- Collaborated with cross-functional teams to deliver seamless events that met client objectives.
- Assisted in the development of promotional materials for upcoming events, ensuring consistent branding across all communications channels.
Education
Secretarial Diploma
Christchurch Polytechnic
Christchurch, NZ12-1982
High School Diploma -
Cashmere High School
Christchurch, NZ12-1980
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Team leadership
- Active listening
Languages
Chinese
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Baking
- Cake Decorating
- I enjoy cooking for friends and family gatherings
- Pilates
- Food Tourism
- First Aid Certificate (2024)
- Bar Managers Licence (2019 Expired)
Timeline
Port Manager
ID New Zealand
01.2021 - Current
Cafe Manager
St Andrews College
01.2021 - 09.2023
Registration Clerk/Venue Manager
The Conference Company
08.2020 - Current
Meet & Greet/Tour Dispatcher
ID New Zealand
09.2016 - 09.2023
Front of House Employee
Vineyard at Rossendale and Resturant
02.2007 - 12.2020
Cafe Operator/Owner
Barista Holdings Ltd
08.1999 - 01.2003
Customer Service Supervisor
Ansett New Zealand
02.1987 - 10.1999
Functions Coordinator
Chung Wah Restaurant
01.1980 - 02.1987
Secretarial Diploma
Christchurch Polytechnic
High School Diploma -
Cashmere High School
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