Linda Na'a`
Manurewa,AUK
Summary
Proven track record in enhancing client well-being and safety at Iosis Whanau Centre, demonstrating exceptional emotional support and health and safety awareness. Skilled in administrative management and patient support, I've significantly improved care quality and efficiency. My adept communication and documentation abilities have fostered positive outcomes, showcasing a commitment to excellence and client success. Support professional with focus on providing compassionate care and effective assistance to individuals in need for children and teenagers. Background in helping clients with daily activities and emotional support, fostering safe and comfortable environment. Reliable team player with strong communication skills and adaptability to changing situations.
Overview
11
11
years of professional experience
Work History
Support Worker
Iosis Whanau Centre
08.2024 - Current
- Assisted Mothers with daily living needs to maintain self-esteem and general wellness.
- support mothers with daily routines,monitoring the children's safety.
- Play time activities with the children -Painting, Gardening,Baking, walking to the park.
- Helped mothers manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for mothers by providing personalized support and assistance with daily living activities.
- Daily update reports for all mothers and children, this includes incident forms/safety plan forms.
- Transported mothers to appointments, Meetings according to determined schedule.
- Developed strong rapport with mothers and children by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded mothers and children's well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
Youth Worker
Senate Nursing Bureau
10.2017 - 07.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviours among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records and also send to OT.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behaviour changes.
- Assisted Transportation for clients to see their case managers at oranga Tamariki and also appointments and daily shopping pick up.
- Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Mentored new staff members to promote professional growth within the team and ensure consistent service quality across all programs.
Food and Beverage Cashier
Burger King
10.2014 - 09.2017
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Promoted a positive work culture by fostering teamwork, clear communication, and mutual respect among all team members.
- Effectively managed customer complaints, resolving issues promptly and professionally.
Administrative Assistant and Reception
1st Call Recruitment
08.2013 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Assisting workers by conducting safety induction and Drug Test
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Education Primary Pasifika - Education Primary Pasifika
MIT
Manukau, NZ06.2027
National Diploma in Bussiness - Business Administration
Best Pacific Institute of Education
Auckland, NZ01.2014
National Certificate Travel And Tourism Level 3 - Travel And Tourism
International Travel College
Auckland, NZ03.2011
High School Diploma -
James Cook High School
Manurewa, NZ11.2010
Skills
- Daily Report summary
- Health and safety awareness
- Emotional Support
- Daily living assistance
- Meal Planning and Preparation
- Transportation Assistance
- Documentation abilities
- Excellent Communication
- Patient support
- Active Listening
- Written Communication
- Attention to Detail
- Emergency response training
- Case Documentation
- Administrative Management
Languages
Tonga
Native or Bilingual
English
Native or Bilingual
Timeline
Support Worker
Iosis Whanau Centre
08.2024 - Current
Youth Worker
Senate Nursing Bureau
10.2017 - 07.2024
Food and Beverage Cashier
Burger King
10.2014 - 09.2017
Administrative Assistant and Reception
1st Call Recruitment
08.2013 - 08.2017
Bachelor of Education Primary Pasifika - Education Primary Pasifika
MIT
National Diploma in Bussiness - Business Administration
Best Pacific Institute of Education
National Certificate Travel And Tourism Level 3 - Travel And Tourism
International Travel College
High School Diploma -
James Cook High School
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