Organized and dependable candidate with exceptional knowledge of local tourist attractions, dining and entertainment offerings. Successful at managing multiple priorities with positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Team Leader/Lodge Supervisor
Azur Lodge
05.2022 - Current
Supervised and monitor team members to confirm compliance with set procedures to maintain excellent quality standard.
Delegating tasks to staff members to enhance productivity.
Conduct training to staff members for safe serving of alcohol.
Built strong relationships with customers through positive attitude and attentive response.
Handled front desk tasks in terms of check in and check out procedures, concierge service, room charges and payments.
Assisting reservations team by having internal booking system knowledge as well as to answering to inquiries regarding rate, availability and cancellations.
Sales Consultant
Noel Leeming
04.2021 - 04.2022
Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Provided sales and customer service assistance to walk-in traffic
Guest Host Attendant
Azur Lodge
10.2019 - 01.2021
Attended to guests by providing personal but professional service.
Provided turn down service
Driving guests safely with company vehicles.
Food and beverages service
Train Attendant
Vy Tåg
05.2016 - 10.2018
Fostered a positive atmosphere onboard by engaging with passengers in a friendly and approachable manner.
Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
Handled ticket sales, fare collection, and payment processing swiftly and accurately to maintain efficient boarding processes.
Head Waitress
The Bull
06.2014 - 05.2016
Manage roaster for staff.
Supervised server staff and simultaneously served personal section of tables.
Answered customer questions about hours, seating, and menu information.
Education
Social Science Study -
Björknäsgymnasiet
Boden, Sweden
01.2014
Skills
Stress management
High social skills
Customer Service
Organised
Problem-Solving
Attention to Detail
Teamwork and Collaboration
People Management
Staff Training
References
Available upon request
Certification
Duty Manager
Fire Warden
First Aid
Timeline
Team Leader/Lodge Supervisor
Azur Lodge
05.2022 - Current
Sales Consultant
Noel Leeming
04.2021 - 04.2022
Guest Host Attendant
Azur Lodge
10.2019 - 01.2021
Train Attendant
Vy Tåg
05.2016 - 10.2018
Head Waitress
The Bull
06.2014 - 05.2016
Social Science Study -
Björknäsgymnasiet
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