Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Internships
Timeline
Generic

Linda Schulz

Tuakau

Summary

Experienced client service manager with a proven ability to swiftly resolve complex issues and cultivate strong customer loyalty. Skilled in effectively managing clinic operations, ensuring seamless workflow and exceptional client satisfaction. Adept at fostering positive relationships with clients and team members to drive business success. Passionate about delivering top-notch service and exceeding expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Clinic Coordinator/ Client Services Manager

Harleh Laser Clinic
07.2017 - Current
  • Ensured seamless clinic operations by managing schedules, appointments, and meetings.
  • Prepared comprehensive reports and maintain appointment calendars for efficient workflow.
  • Performed accounting tasks including cash reconciliation and wire transfers with accuracy.
  • File and bill requisitions, retrieve archived data, and streamline data retrieval processes.
  • Increased communication efficiency through professional handling of calls and emails.
  • Assist visitors with skin care advice, fostering strong customer relationships.
  • Handled online store and website operations.
  • Designed impactful promotional campaigns.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Managed payment processing with precision and attention to detail.

Operations Administration Assistant

Finch Plumbing
08.2022 - Current
  • Delivered administrative assistance and office support
  • Executed record filing system to improve document organization and management.
  • Streamlined document management by centralizing digital and physical files.
  • Implemented secure filing systems to maintain confidentiality of sensitive data.

Au Pair, Live-in Caregiver

Au Pair Link
07.2015 - 07.2016
  • Team leader and support worker for the Au Pair Network
  • Managed care for 2 boys, organizing school, hobbies, and activities with precision.
  • Prepared balanced meals, planned educational games, and coordinated outings.
  • Held weekly meetings with parents to address upcoming schedules and concerns.
  • Created an open, safe space for effective communication and trust.

Education

A-levels -

Gymnasium am Wirteltor
Düren, Germany
01.2015

Grundschule Derichsweiler
Düren, Germany
01.2007

Skills

  • Customer Service Excellence
  • Appointment scheduling
  • Customer relations
  • Attention to Detail
  • Sales Expertise
  • Conflict Resolution
  • Creative Thinking
  • Exceptional communications
  • Quick learner
  • Problem-solving
  • Teamwork and collaborations

Certification

  • 2019 Lash & Brow Technician Course
  • Inspired Beauty

Languages

German - Native
English - Highly proficient

Hobbies and Interests

Outside of work, I enjoy spending time with my loved ones, exploring the great outdoors, and getting lost in a good book.

Internships

  • 08/2014 voluntary, two-week Holiday Internship in the Children's home St. Josef, Düren
  • 09/2013 Academic Internship in the Kindergarten Rurpiraten, Düren
  • 09/2012 Two-week, Academic Internship at the Opel Car dealership Ferebauer, Düren
  • 10/2011 voluntary, week-long, Holiday Internship at the RWE Training- and Further Education Centre, Huchem-Stammeln

Timeline

Operations Administration Assistant

Finch Plumbing
08.2022 - Current

Clinic Coordinator/ Client Services Manager

Harleh Laser Clinic
07.2017 - Current

Au Pair, Live-in Caregiver

Au Pair Link
07.2015 - 07.2016

A-levels -

Gymnasium am Wirteltor

Grundschule Derichsweiler

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Linda Schulz