Linda Wong
Flat Bush,New Zealand
Summary
Experienced Accounts Receivable Team Leader with expertise in cross-functional collaboration and billing dispute resolution. Demonstrates a strong work ethic and attention to detail, enhancing efficiency in accounts operations. Proficient in EGlobal insurance software, excelling in team and independent settings to cultivate client relationships and ensure financial accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Accounts Receivable Team Leader
Star Insurance Specialists
, Auckland
03.2021 - 04.2024
- Led a team of accounts receivable specialists, providing training and performance evaluations.
- Oversaw activities of a five-member Accounts Receivable team in NZ and Manila
- Ensured goals were met promptly through effective guidance and training.
- Worked closely with other departments, such as Sales and Processing, to ensure proper billing processes are followed and problem solve queries that may arise.
- Implemented policies and procedures to increase efficiency of Accounts Receivable operations.
- Investigated customer inquiries, resolving discrepancies with customers as needed.
- Negotiate with escalated account issues.
- Lead reconciliations of broker accounts and credit control functions, ensuring minimal unreconciled transactions/payments and timely remittance of overdue accounts.
Senior Accounts Receivable Officer
Star Insurance Specialist
, Auckland
06.2016 - 03.2021
- Take responsibility for all accounts receivable and credit control functions of monthly insurance. Task including processing Direct Debit paperless authority, maintenance of customer credit card records, updating payments, settling cancellations, chasing arrears via phone, emails, and preparing drawdown settlements on a weekly basis via DC/Credit card.
- Assist Sales function with processing Monthly Insurance.
- First in line for customers' monthly inbound calls.
- Take shared responsibility for the accounts receivable and credit control functions of Broker Debtors.
- Ensure daily banking and allocation of payments are completed in a timely manner and to appropriate customer accounts.
- Perform bank reconciliations and assist with staff credit card reconciliations.
- Reviewed and processed customer payments accurately and timely.
- Analyzed customer accounts to identify discrepancies and potential issues.
- Ensured accurate maintenance of customer account information in the system database.
- Provided training sessions on Accounts Receivables processes to new employees.
Finance Administrator
Star Insurance Specialist
, Auckland
03.2015 - 06.2016
- Take responsibility for all accounts receivable and credit control functions of Tailor Made Money (Premium Funding). Task including processing new client agreements, daily banking, maintenance of client credit card records, updating payments, settling cancellations, chasing arrears via phone and letters, and preparing drawdown settlements.
- Assist with general finance tasks relating to accounts payable and accounts receivable in the direct space, such as preparation of staff credit card expense forms, matching printed claims and overhead cheques/DCs, inputting overhead invoices, and assisting monthly bordereau via matching and chasing brokers for missing closings/placings.
- Provided administration support, with an emphasis on supporting processing targets.
- Performed daily bank reconciliations to ensure accuracy of accounting records.
Office Junior - Administrator Assistant
Star Insurance Specialist
, Auckland
02.2015 - 03.2015
- Processed incoming and outgoing mail, including sorting, distributing, and tracking packages.
- Maintained paper filing systems for office documents, reports, and correspondence to be entered and scanned documents into digital formats for storage in electronic filing systems.
- Answered phone calls, relayed messages to appropriate personnel, and greeted visitors.
- Performed data entry tasks, such as entering customer information into databases.
- Provided administrative support to department managers as needed.
Production Line Assembler
Fisher & Paykel Healthcare Limited
01.2013 - 01.2014
- Demonstrated the ability to work under pressure in stressful environments – having to assemble units quickly and to a high standard to meet production targets
- Has proven attention to detail workings while assembling parts in a product that has 50 different components
- Specialising in Sleep Apnea Devices
- Very familiar with hand tools and machinery to assemble high-quality finished products
- Operator for three different testing stations to ensure high-quality products are produced and supplied to the market; such as Australia, Europe, Japan, UK, and USA
Packaging Machine Operator
Wraps Packaging Limited
01.2008 - 01.2013
- Over 4 years of experience, specialising in flow wrapping, skin packing and shrink wrapping machinery
- Proficient in Quality Control – Determining items ready for packaging and disposing of rejected items
Education
BSc - Biological Anthropology and Psychology
University of Auckland
01-2013
NCEA Level 1, 2, 3 and University Entrance -
Botany Downs Secondary College
Auckland01-2008
Skills
- Strong work ethic
- Attention to detail
- Ability to work in a team, and independently
- Investigative research
- Cross-Functional Team Collaboration
- Accurate payment posting
- Billing dispute resolution
- Credit and collections
- Strong client relations skills: written and verbal
- Experience in insurance software - EGlobal
Certification
- EMA | Supervision - An Introduction - August 2019
- Laurie Brensell | Credit & Collections Workshop - March 2019
- The Career Academy | Certificate in Accounting - January 2018
- The Career Academy | Certificate in Accounts Payable and Receivable - September 2016
Extracurricular Activities
RYLA 2016 - Rotary Youth Leadership Awards, RYLA is an experiential live-in programme designed to help young people develop their team work and communication skills and fulfill their potential as leaders.
References
References available upon request.
Timeline
Accounts Receivable Team Leader
Star Insurance Specialists
03.2021 - 04.2024
Senior Accounts Receivable Officer
Star Insurance Specialist
06.2016 - 03.2021
Finance Administrator
Star Insurance Specialist
03.2015 - 06.2016
Office Junior - Administrator Assistant
Star Insurance Specialist
02.2015 - 03.2015
Production Line Assembler
Fisher & Paykel Healthcare Limited
01.2013 - 01.2014
Packaging Machine Operator
Wraps Packaging Limited
01.2008 - 01.2013
BSc - Biological Anthropology and Psychology
University of Auckland
NCEA Level 1, 2, 3 and University Entrance -
Botany Downs Secondary College
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