LINDSAY CRAWLEY
Papakura,AUK
Summary
A proven leader with experience in law enforcement, I am a poised service manager skilled in hiring, training, and developing team members while driving customer satisfaction. My diverse talents include operations management, customer relationship building, resource management, and daily work planning. I am dedicated to improving employee performance to deliver exceptional customer experiences. Detail-oriented and organized, I excel at handling multiple projects simultaneously with precision.
Overview
15
15
years of professional experience
Work History
Operations Team Leader
Oranga Tamariki - Ministry For Children
07.2024 - Current
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
- Improved team efficiency and productivity by restructuring workflow and managing assignments.
- Helped set and manage objectives for quality, productivity and compliance.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Promoted a positive work environment by fostering open communication and encouraging teamwork among employees.
Security Operations Co-Ordinator
Te Whatu Ora
05.2023 - 07.2024
- Investigate security incidences using Milestone and Gallagher CCTV systems.
- Incident report writing and investigations.
- Recruitment.
- Managing teams of 15 staff members & over
- Delivered excellent service in a manner that upholds Counties Manuaku's core values and drives Prevention Strategy of security services to keep staff, patients and visitors safe.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
Compliance Officer, Response and Investigations
Auckland Council
11.2022 - 01.2023
- Field-based customer focused compliance service covering investigations, resolution of breaches, remediation activities and enforcement action in relation to Resource Management Act, Building Act and relevant Bylaws that lead to positive outcomes for Aucklanders within my area of responsibility.
- Provide advice and guidance on Bylaws, Building Act and Resource Management Acts when required and where necessary.
- Undertake resolution including enforcement action on cases of non-compliance.
- Collaborated with other teams in council to respond to non-compliance, or with external organizations where our work crosses over and to achieve best outcomes.
- Worked the frontline in protecting the community and our environment. Assessed situations and advised customers to help them achieve compliance.
- Provided compliance-based service covering investigations, resolutions of breaches, remediation activities, and enforcement action in relation to the on Bylaws, Building Act, Resource Management Acts and Auckland Unitary Plan.
Animal Control Officer
Auckland Council
04.2022 - 11.2022
- Implementing the Dog Control Act 1996 for Auckland Council.
- Carrying out Animal Welfare Act and any other relevant legislation (e.g., Noise Control Act, Privacy Act, etc) relating to animal management to protect public safety and increase public awareness and accountability.
- Analysed/investigated incidents, provided appropriate advice and completed the relevant supporting documentation for prosecutions. This included issuing warnings, infringements, prosecution and seizing animals where significant harm to the public is possible.
- Drove behaviour change to combat non-compliance through educating communities and pro-active monitoring.
Canterbury District Health Board Operations Manager
Allied Security
02.2021 - 07.2021
- Operational role managing 5 CDHB hospitals and care facilities with over 120 reporting staff.
- Individual staff performance review and development.
- Review and maintain current Standard Operating Procedures (SOP) for each site and client.
- Create and maintain client specific records, reports, and information.
- Internal reporting to Senior Management, providing regular updates on Allied's delivery of service, staff performance, issues / concerns, areas of improvement etc.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Devised and executed training plans for new and existing staff to support competency and compliance.
Flight Screening Officer
Secure flight LTD
10.2020 - 01.2021
- Implemented and enforced all security procedures dealing with repatriation flights entering New Zealand under Covid-19 restrictions.
- Executing pre-flight security checks, specialist cargo screening and security assignments. Upholding the International Airline regulatory security requirements.
- Facilitated aircraft searches for Air New Zealand cargo freighters per LPD pre-flight procedures.
- Utilised excellent surveillance skills to ensure the security and safety of people.
- Coordinating distribution of passengers safely to hotels for quarantine management.
Explosives Detector Dog Unit - Sergeant/Team Leader
Aviation Security Service
07.2016 - 07.2020
- This was a specialist role with EDDU (Explosive detector dog unit) responsible for running the largest team nationwide.
- Managed thirteen operational teams rotating over 24 hours, 7 days per week while maintaining my operational status as handler.
- Ensuring all handler training documentation is maintained to required standards, smooth running of daily workings of unit while aiding the airport operations.
- Maintaining Auckland fleet, monthly explosive and internal audits.
- Established relationships with internal and external stakeholders, reviewed suppliers and procedures which saved time and money.
- Seconded to National EDDU Operations Manager role absenteeism or extended leave.
- Promoted high standards through personal example to help each member understand expected behaviour and standards
- Held weekly team meetings to inform team members on company news and updates
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Gathered, organized and input information into digital database
- Evaluated staff performance and provided coaching to address inefficiencies
- Created and managed project plans, timelines and budgets
- Evaluated customer needs and feedback to drive product and service improvements
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
Auckland EDDU Dog Handler
Aviation Security Service
12.2015 - 07.2016
- Responsible for care, management and training of aviation security service dogs.
- Correcting problem behaviours through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
- Assisting In general operations in daily security measures within airport environment.
- Successful completion of three explosive detector dog training courses through the RNZP dog training centner.
- Maintenance of operational status-completed through certified training days.
Aviation Security Officer/Warranted HBS Officer
Aviation Security Service
09.2009 - 12.2015
- Carrying out pre-flight security screening and hold baggage screening of departing passengers and their baggage.
- Security checks to ensure ID cards are displayed appropriately in security areas, control access points and assist in incidents.
- Carry out required administrative duties and adhere to all regulations and relevant legislation, which included Aviation Crimes Act, ICAO, Annex 17 and Civil Aviation act.
- Kept up to date with local instruction, policy and maintaining good knowledge of contingency plans, relevant law and practices.
- Conducted regular patrols of key areas to spot and control security concerns.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols
Education
Certificate - CPI Safety Intervention
Crisis Prevention Institute
Auckland2023
Certificate IV - New Zealand Airport Operations
AVSEC
Auckland2022
Warrant - Legislation And Bylaw Training.
Auckland Council
Auckland2022
Certificate - Foundation Situational Safety And Tactical Comms
C.E.R.T
Auckland2022
Certificate of Achievement - Private Security, Personal And Property Guard
Ministry of Justice
Auckland2019
Certificate - RNZP Detector Dog Courses
Royal NZ Police Detector Dog Training Centre
Wellington2019
Certificate - The Science of Interviewing P.E.A.C.E Co
AVSEC
Auckland2018
Certificate - New Zealand Airport Operations (level 4)
Service IQ
Online 01-2017
Certificate - Animal Behavioural (Living & Leaning With Animals)
Utah Sate University
X Online Course 01-2016
Skills
- Workforce Planning
- Operational Task Assignment
- Incident Documentation
- Advanced Problem Solving
- Strong Verbal Communication Skills
- Strategic Decision-Maker
- Knowledge of Enterprise Bargaining Agreement
- Effective Multitasking
- Operational Leadership
- Collaborative Team Development
- Effective Organization Skills
- Composed in High-Stress Situations
- Excellent Communication
- Company Risk Management
- Efficient Resource Management
- Training Coordination (Operational)
- Performance Assessment
- Schedule Oversight
- Training Management
- Schedule Management
- Workplace Relations Management
- Security Policy Formulation
- Crisis Management Planning
- Employee Development
References
Upon Request
Timeline
Operations Team Leader
Oranga Tamariki - Ministry For Children
07.2024 - Current
Security Operations Co-Ordinator
Te Whatu Ora
05.2023 - 07.2024
Compliance Officer, Response and Investigations
Auckland Council
11.2022 - 01.2023
Animal Control Officer
Auckland Council
04.2022 - 11.2022
Canterbury District Health Board Operations Manager
Allied Security
02.2021 - 07.2021
Flight Screening Officer
Secure flight LTD
10.2020 - 01.2021
Explosives Detector Dog Unit - Sergeant/Team Leader
Aviation Security Service
07.2016 - 07.2020
Auckland EDDU Dog Handler
Aviation Security Service
12.2015 - 07.2016
Aviation Security Officer/Warranted HBS Officer
Aviation Security Service
09.2009 - 12.2015
Certificate - CPI Safety Intervention
Crisis Prevention Institute
Certificate IV - New Zealand Airport Operations
AVSEC
Warrant - Legislation And Bylaw Training.
Auckland Council
Certificate - Foundation Situational Safety And Tactical Comms
C.E.R.T
Certificate of Achievement - Private Security, Personal And Property Guard
Ministry of Justice
Certificate - RNZP Detector Dog Courses
Royal NZ Police Detector Dog Training Centre
Certificate - The Science of Interviewing P.E.A.C.E Co
AVSEC
Certificate - New Zealand Airport Operations (level 4)
Service IQ
Certificate - Animal Behavioural (Living & Leaning With Animals)
Utah Sate University
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