Lindsey Griffiths
Summary
Accomplished in new business acquisition and stakeholder relationship management, driving growth through exceptional customer relationships and excelling at sourcing and procurement. My approach fosters long-term client partnerships, with a focus on exceeding expectations and leveraging both communication skills, contract negotiation for sustained success.
Overview
35
35
years of professional experience
Work History
Business Development Manager
Always Made Special
04.2022 - Current
- Sourcing and procuring goods to provide customized solutions for clients by understanding their unique pain points, delivering exceptional value within required time frames
- Negotiated contracts, tenders and pricing agreements, securing advantageous terms for both the company and the client
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers
- Facilitated successful contract renewals by proactively addressing client concerns before they became obstacles, ensuring continued business partnerships
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect
- Coordinated with product development teams to ensure offerings met market demands and client expectations
- Managed a diverse portfolio of accounts with exceptional customer service
Senior Key Account Manager
Signature Promotions
07.2017 - 03.2022
- Played an instrumental role in winning new business through targeted prospecting and relationship building activities.
- Balanced competing priorities while managing multiple accounts simultaneously, delivering consistently high-quality results.
- Sourcing and procuring goods from local and off shore markets, delivering exceptional value within required time frames
- Coordinated cross-functional teams on client projects, ensuring seamless execution from inception to completion.
- Established trust among clients by demonstrating extensive knowledge of industry trends and providing tailored recommendations based on their specific needs.
- Collaborated with internal teams to ensure timely and accurate delivery of products and services to clients
- Negotiated contracts, tenders and pricing agreements, securing advantageous terms for both the company and the client
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Key Account Manager
Fashion Biz Limited
08.2013 - 06.2017
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategise future growth opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Fostered strong client relationships, leading to increased loyalty and repeat business.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Small Business Owner
Jewellery Collections
03.2007 - 03.2013
- Managed daily operations for a successful small business, ensuring efficient processes and quality services
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations
- Promoted business via social media to generate leads and maximize brand identity
- Enhanced company reputation by consistently delivering exceptional service quality to customers
- Researched trends and current innovations to determine competition and develop competitive pricing points
- Developed strategic partnerships with suppliers, negotiating favourable terms to control costs and improve product offerings
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business
Recruitment Consultant
Crone Corkill
09.1989 - 08.2000
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Negotiated competitive compensation packages on behalf of clients and candidates to ensure successful placements.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Coordinated interviews between clients and candidates to ensure seamless scheduling and communication throughout the process.
- Provided detailed feedback to both clients and candidates after interviews, facilitating continuous improvement in the recruitment process.
- Contributed to business development efforts by identifying potential new clients within target industries or markets.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
Store Manager
Wellington Beds
10.1994 - 07.1998
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Skills
- Sourcing & Procurement
- New Business Acquisition
- Contract Negotiation & Management
- Stakeholder Relationship Management
- Marketing & Presenting
- Relationship Building
- Recruitment and Interview Techniques
- Verbal and Written Communication
- CRM Management
- Networking
Timeline
Business Development Manager
Always Made Special
04.2022 - Current
Senior Key Account Manager
Signature Promotions
07.2017 - 03.2022
Key Account Manager
Fashion Biz Limited
08.2013 - 06.2017
Small Business Owner
Jewellery Collections
03.2007 - 03.2013
Store Manager
Wellington Beds
10.1994 - 07.1998
Recruitment Consultant
Crone Corkill
09.1989 - 08.2000
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