Ling Ma
Auckland,AUK
Summary
- A highly motivated Sales Consultant with extensive customer service and sales experience. Outgoing sales professionals with a track record of driving increases sales, improving buying experience and elevating company profile with target marketing. Effectively demonstrate products, overcome objections and close sales. Persuasive in negotiating contracts and diplomatic in communicating with customers to build long term, productive relationships.
Overview
2
2
years of professional experience
Work History
Operations Assistant
Harvey Norman
01.2025 - Current
- Responded to client queries and maintained strong relationships with vendors.
- Monitored and analyzed operational costs to identify savings opportunities.
- Developed customer service policies, procedures and standards for operational teams.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted with the development of processes and procedures related to operations management.
Furniture Consultant
Harvey Norman
Auckland
10.2023 - 01.2025
- Retained sales for out-of-stock and unavailable items by leveraging extensive product and manufacturer knowledge to develop alternative solutions.
- Handled customer inquiries and complaints with professionalism and patience.
- Coordinated with professionals to process credit applications and complete transactions.
- Managed client database by entering new customer data and updating existing records as needed.
Cashier
Harvey Norman Mt Wellington
Auckland
06.2023 - 11.2023
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Sale Consultant
Osim
- Oversaw daily outbound calls to identify services that address primary needs
- Checked client organisation and agreements with company priorities through automating content management systems
- Retained a consistent client base by conducting market research to develop brand strategy
- Achieved top performance by strategically adapting to a rapidly changing, competitive environment
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
- Responded to telephone and in-person requests for information
Checkout Operator
Paknsave
- I was a full time checkout operator managing 12 self checkout machines as well as being fully trained for Lotto ensuring all customers were served efficiently and promptly
Skills
- Customer Oversight
- Sales and Marketing
- POS system
- Adaptable and Flexible
- Microsoft Office
- Selling Skill
- Team Leadership
Timeline
Operations Assistant
Harvey Norman
01.2025 - Current
Furniture Consultant
Harvey Norman
10.2023 - 01.2025
Cashier
Harvey Norman Mt Wellington
06.2023 - 11.2023
Sale Consultant
Osim
Checkout Operator
Paknsave