Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
BusinessAnalyst
Ling Mi

Ling Mi

Customer Service Rep
Auckland,NZ

Summary

Experienced with leading customer service teams to deliver top-tier support. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.

Experienced Job Title bringing Number years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

19
19
years of professional experience

Work History

Customer Service Supervisor

Nvent
08.2010 - 02.2024
  • 3.Make reports for sales revenue forecast of next three months based on the data of open order lines in syst 4.Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.1.Process sales orders and coordinate with various departments to meet customers needs.2.Update price files and monitor inventory of raw materials and finished goods.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Sales Assistant

GSK Consumer Healthcare
05.2005 - 08.2010
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Participated in ongoing training to stay updated on current products, promotions, and industry trends.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.

Education

Master Of Management - Sustainability Studies

Massey University Business School
Auckland, AUK
06.2025

Bachelor Of Engineering - Chemistry

Beijing Union University
Beijing
09.2004

Skills

    Order management Interpersonal communication in workplaceTeamwork Time management Learning ability Data Analysis MS office software(Excel,WordOutlook, Teams),CRM, ERP

Accomplishments

Zero error orders entry in the 19years work experience

Additional Information

I am master in order management especially industrial orders,I well know about the practical knowledge in raw materials inventory level monitoring, finish goods inventory control.Forecast sales revenue based on data caught from order processing systems.

Languages

English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working

Timeline

Customer Service Supervisor

Nvent
08.2010 - 02.2024

Sales Assistant

GSK Consumer Healthcare
05.2005 - 08.2010

Master Of Management - Sustainability Studies

Massey University Business School

Bachelor Of Engineering - Chemistry

Beijing Union University
Ling MiCustomer Service Rep