LING WEI YEN
AUCKLAND,ST HELIERS
Summary
Experienced bilingual professional in customer service, sales, event coordination, and account management. Proven track record of excelling in customer relationship management, proposal planning, project management, and communication with clients and vendors. Strengths include organizational and interpersonal skills, ability to manage complex projects, and exceeding sales targets. Ambitious and eager to continue career growth and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Manager
Valoso Taiwan
11.2022 - Current
- Managed over 10 projects, including video production, social media account management, PR writing, and website development while consistently maintaining positive relationships with clients, contractors, and vendors.
- Ensuring projects progressed smoothly and met deadlines, as well as preparing quotations, contracts, and invoices for clients, and developing new proposal plans to upsell existing clients.
Project Manager / Customer Services
HuiYu Construction Ltd.
10.2018 - 06.2022
- Liaise between customers, architects, and builders to ensure floor plans and finish choices are designed and built to specification
- Prepare and review legally binding contracts for customers
- Manage on-site inspections with engineers, builders, and customers
- Maintain customer relationships
- Regularly track project progress with engineers and architects, send payment notices, and issue invoices to clients
- Assist clients in negotiating with banks to apply for property mortgages and help them to get ideal mortgage interest rates
- Successfully handed over 208 properties within 2 months.
Sales Representative
American Express
04.2017 - 06.2018
- Contributed to the growth of new customers through on-site promotions and established ongoing relationships for client retention
- Consistently surpassed sales targets every month, reaching 100% of goal every month and sometimes even achieving 120% of goal
- Provided guidance to clients on leveraging and maximizing American Express Membership credit, aiding them in accessing complimentary or upgraded flight tickets and hotel services.
Events Coordinator
I-Two
04.2016 - 04.2017
- Develop campaigns and event proposals with senior managers in Mandarin and English.
- Consolidated RSVP lists and assisted clients in contacting event attendees.
- Lists and event logistics to maintain customer relationships.
- Successfully assisted clients in organizing multiple workshops, conferences, exhibition setups, public speaking events, and team-building activities.
- Propose and suggest event key visuals, marcom, venue, food, and/or restaurant options based on budget and customer requirements
- Be responsible for manpower training, such as temporary training and communication techniques training
- Handle customer complaints and crises with clients
- Prepare Mandarin and English postmortem reports and analyze customer satisfaction levels based on survey forms and onsite feedback.
Copywriter
Eye-Ball Consultant Agency (Real Estate Firm)
05.2015 - 03.2016
- Develop new proposal plans, including brainstorming several project names, coming up with media plans, creative plans, and conducting market research
- Be event planner for sales promotions and create events and design activity rules and plans while cooperating with PR to run press events
- Contact and invite national and international artists, talents, and overseas agencies for clients’ events
- Write press releases and Facebook fan page posts to engage the popularity of events before a press event
- Collect and share creative and fun ideas, news, and advertising every week
- Provide basic Chinese-English translation and integrating skills to help clients communicate with their clients.
Education
Bachelor of Business - Marketing Communication
Monash University
Australia01.2013
Skills
- Customer Service
- Project Management
- Event Planning
- Sales
- Emotional Intelligence
- Language Translation
- Team Work
- Client Relationship Management
- Marketing
- Prioritizing workflows
- Complaint Management
- Customer training
Certification
- International Driving Permit
Languages
Chinese - Hokkien
Chinese - Mandarin
English
Timeline
Account Manager
Valoso Taiwan
11.2022 - Current
Project Manager / Customer Services
HuiYu Construction Ltd.
10.2018 - 06.2022
Sales Representative
American Express
04.2017 - 06.2018
Events Coordinator
I-Two
04.2016 - 04.2017
Copywriter
Eye-Ball Consultant Agency (Real Estate Firm)
05.2015 - 03.2016
Bachelor of Business - Marketing Communication
Monash University
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