Lingyu(Linda) Ye
Auckland,AUK
Summary
With a proven track record at Bitelab in Montana Group, I am a highly detail-oriented and analytical Food Quality Assurance Specialist with over 2 years of experience in ensuring compliance with food safety regulations and maintaining high product quality in Manufacture.
Before I stepped into the Food Science industry, I was a customer-focused Café Manager with over 10 years of experience in restaurant operation. When I first graduate from University I start my career as a professional baker and became the duty manager after 3 years .
Overview
14
14
years of professional experience
Work History
Quality Assurance Supervisor
Montana Group
10.2022 - Current
- Performing daily check on production line and daily audit on the site
- Including checking SFP, make sure staffs work following Food safety and Health safety procedures
- Performing inwards goods quality control and communicate with production manager and operation manager
- Performing quality control for the Manufacture by sample tests and spot checks
- Report to Nutrition Food and health safety manager
- Internal audit on site
- Complying with HACCP, GMP, Food safety, health safety and other programs
- Design special dietary menu and recipes every term based on the Standard term menu
- Create the special dietary cheat sheet for Special Dietary Station with the support of Professional Dietitian on site
- Work with Dietitian for the Menu-Coster for all Company sites
- Staff training
Senior Head Barista
Sevenhills Cafe and restaurant
11.2021 - 10.2022
- Delivered high-quality beverages and maintained a welcoming customer experience
- Excellent in Cafe Latte art
- Trained new employees in coffee preparation and customer service protocols
- Bar stock management
Cafe Operation Manager
Centro cafe and bakery
10.2019 - 07.2021
- Managed daily operations, ensuring smooth service and high customer satisfaction
- Supervised, trained, and motivated a team of 20 staff members, leading to a improvement in team performance
- Monitored inventory levels, reducing waste and optimizing stock control
- Handled customer concerns, resolving issues promptly and maintaining a high satisfaction rate
- Ensured compliance with health and safety standards, achieving [X] successful inspections
- Oversee daily café operations, including opening and closing procedures
- Ensure compliance with health, safety, and food handling regulations
- Manage scheduling, workload distribution, and shift management
Restaurant Manager
Formosa Delight Cafe
09.2018 - 10.2019
- Supervise all aspects of restaurant operations, including dining, kitchen, and bar areas
- Ensure smooth daily operations, including opening and closing procedures
- Maintain health, safety, and cleanliness standards throughout the restaurant
- Recruit, hire, train, and manage restaurant staff
Cafe Restaurant Manager
Doughbin Bakery and cafe
03.2015 - 09.2018
- Preparing Rosters
- Food Preparation
- Food Safety
- Quality Control
- Customer Service
- Team Work
- Staff Training
- Motivating Others
Baker
Doughbin Bakery and cafe
02.2012 - 03.2015
- Stock management
- Prepare and bake a variety of goods such as bread, rolls, cookies, cakes and pies according to recipes and specifications
- Operate and maintain baking equipment such as ovens, pastry rollers, mixers, and proofers
- Decorate cakes and pastries to meet customer requests and aesthetic standards
- Develop new products based on the current market trends
- Creating recipes and sample testing
- Ensure product has been made in time and good quality
Cafe Assistant
Doughbin Bakery and cafe
01.2011 - 02.2012
- Deliver high quality customer service
- Making high standard beverage
- Food preparation
- Stock taking
- Money handling
- Support store baker for production
Education
Bachelor of Hospitality Management -
Otago Polytechnic
11-2013
Skills
- Food Safety and Quality Control
- HACCP Implementation and Compliance
- Auditing and Inspections
- Data Analysis and Reporting
- Team Training and Supervision
- Inventory and Supply Chain Management
- Financial Management and Budgeting
- Customer Service Excellence
- Product testing
- Collaboration skills
Languages
- Chinese - Mandarin
- English
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Timeline
Quality Assurance Supervisor
Montana Group
10.2022 - Current
Senior Head Barista
Sevenhills Cafe and restaurant
11.2021 - 10.2022
Cafe Operation Manager
Centro cafe and bakery
10.2019 - 07.2021
Restaurant Manager
Formosa Delight Cafe
09.2018 - 10.2019
Cafe Restaurant Manager
Doughbin Bakery and cafe
03.2015 - 09.2018
Baker
Doughbin Bakery and cafe
02.2012 - 03.2015
Cafe Assistant
Doughbin Bakery and cafe
01.2011 - 02.2012
Bachelor of Hospitality Management -
Otago Polytechnic
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