Lingzi Gao
New Lynn,AUK
Summary
Versatile and dynamic, with a proven track record of enhancing customer satisfaction and streamlining operations at Startbucks. Excelled in high-pressure environments, leveraging strong problem-solving and teamwork skills. Achieved positive feedback through meticulous cleanliness and efficient service, demonstrating a commitment to excellence and a knack for elevating guest experiences.
Overview
1
1
year of professional experience
Work History
Waitress Trainee
Bar
10.2023 - 01.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Volunteer
Titirangi Village
11.2023 - 12.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Coffee Shop Worker
Startbucks
05.2023 - 09.2023
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
Intern
Shop
03.2023 - 04.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Delivery Driver
Any Shop If They Have Order
01.2023 - 02.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
High School Diploma -
Titirangi Rudolf Steiner School
Titirangi, NZSkills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Food preparation
- Product upselling
- Positive attitude
- Teamwork and collaboration
Languages
English
Professional Working
Chinese
Native or Bilingual
Timeline
Volunteer
Titirangi Village
11.2023 - 12.2023
Waitress Trainee
Bar
10.2023 - 01.2024
Coffee Shop Worker
Startbucks
05.2023 - 09.2023
Intern
Shop
03.2023 - 04.2023
Delivery Driver
Any Shop If They Have Order
01.2023 - 02.2023
High School Diploma -
Titirangi Rudolf Steiner School
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