LIN(LILLIAN) WANG
Thorndon,WGN
Summary
I am highly motivated and experienced, with a strong background in the hospitality industry, exceptional customer service skills, and a proven ability to solve problems effectively. I seek to transition into an office administration role to expand my professional horizons.
Having worked extensively in customer-facing roles within the hospitality sector, I have honed my interpersonal and communication skills, allowing me to build rapport with clients, colleagues, and superiors. With my solid foundation in the hospitality industry, I can bring valuable expertise in managing multiple tasks simultaneously, working under pressure, and adapting to fast paced environments.
I am eager to bring my exceptional hospitality background, customer service expertise, and problem-solving skills to contribute to the efficient functioning of an office environment. efficient functioning of an office environment.
Overview
8
8
years of professional experience
Work History
Senior Waitress
Mid Valley Malaysian Restaurant
04.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Handled cash, credit card, and electronic payment transactions securely and efficiently.
Cafe Barista, Supervisor, Chef
Word of Mouth Catering and Cafe
06.2019 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Placed orders to restock items before supplies ran out.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
Restaurant Manager, Sous Chef
Cin Cin Italian Restaurant
10.2015 - 12.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Maintained high customer satisfaction by monitoring and improving service standards and handling customer inquiries and complaints.
- Collaborated with chefs and kitchen staff to develop and update menus. Determined pricing strategies based on food and labour costs, competition, and profit margins.
- Completed administrative duties, including payroll processing, record-keeping, and reporting to upper management.
Education
Diploma in Hospitality Operations Supervision -
Wellington Institute of Technology
Wellington, NZ11.2015
Skills
- Strong problem-solving
- Customer Service
- Interpersonal Skills
- Communication
- Collaboration
- Leadership
- Critical thinking
- Attention to detail
- Accurate Money Handling
- Order Taking
- Foam Art
Languages
Chinese (Mandarin)
Native or Bilingual
I N T E R E T S
Latte Art
Movies
Sports like Badminton, Squash, Basketball, Skiing , Sky diving, Bungee jump
Travel
Timeline
Senior Waitress
Mid Valley Malaysian Restaurant
04.2023 - Current
Cafe Barista, Supervisor, Chef
Word of Mouth Catering and Cafe
06.2019 - 08.2023
Restaurant Manager, Sous Chef
Cin Cin Italian Restaurant
10.2015 - 12.2018
Diploma in Hospitality Operations Supervision -
Wellington Institute of Technology
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