Linlin Fan
Christchurch,Christchurch
Summary
Dynamic and empathetic Social Services Counselor with a proven track record of enhancing client relationships and optimizing program delivery. Expertise in mentoring youth to thrive, fostering resilience, and promoting personal growth. Skilled in supporting individuals through cultural adjustment and identity development, ensuring a holistic approach to client care. Committed to empowering diverse populations by providing tailored support and resources that drive positive change.
Overview
8
8
years of professional experience
Work History
Women Centre
- 02.2024
- Responsible for working with people who are experiencing a wide range of emotional and psychological problems such as depression, anxiety, stress and relationship breakdowns.
- Providing counselling to clients through face to face, over the phone, or online.
- Establishing rapport with clients from all backgrounds and to gain their trust.
- Liaising with other healthcare providers, agencies, and community resources to put together client care plans.
- Passing on and referring clients to other community sources of help, and when is appropriate.
- Helping clients to deal with challenges and make positive changes to their lives.
- Monitoring client progress and adjusting their treatment plans accordingly.
- Working with clients who have mild to moderate mental health problems.
- Communicating effectively with clients to assess their needs and progress.
- Ensuring the confidentiality of sensitive records relating to service users.
- Assisting people who have drug addiction or alcohol related problems.
- Have experience of working as part of a multidisciplinary team.
- Attending team meetings and making contributions to any discussions taking place.
- Keeping accurate and coherent records of all clinical activity in line with service protocols.
Manager
Tui Lodge Motel
06.2019 - 12.2022
- Managing and maintaining motel facilities.
- Observing and monitoring staff performance.
- Greeting and registering customers and guests.
- Collecting payment and recording money earned.
- Deal with customer’s complaints and concerns, purchase supplies from outside vendors.
Owner
Self-employee business
06.2018 - 06.2019
- Provide courteous customer service in product sales
- Follow all state and local sales regulations
- Stock, rotate, and face products on shelves
- Build product displays to support daily sales
- Ensure a positive shopping experience for customers
Manager
Thai Tahuna Restaurant
03.2015 - 02.2018
- Customer Service
- Manage customer complaints, keep records and report to boss
- Train front-of-house staff
- Ensure positive customer experience
- Human Resources
- Manage employee performance
- Interview and train new staff
- Run feedback and appraisals
- Promote senior staff
- Operations
- Plan and manage staff shifts
- Uphold operating standards
- Oversee quality control (food & cleanliness)
- Complete monthly stock take
- Manage Menu Mate clock in/out system
- Monitor music, temperature, lighting, and atmosphere
- Ensure smooth running of the restaurant
- Food Safety & Planning
- Ensure compliance with food safety standards and laws
- Estimate beverage needs
- Place supplier orders and schedule deliveries
- Organisational Culture
- Promote company vision, values, and principles
- Participate in cultural initiatives, events, and workshops
- Foster positive staff relationships
- Promote teamwork and harmony
Education
Bachelor in Counselling -
Vision College
11-2025
Postgraduate - Business
Southern Institute of Technology
01.2014
Bachelor - International Trade
Beijing Foreign Studies University
01.2004
Skills
- Professional
- Helping clients to talk about issues they feel they are not able to normally share with others
- Delivering high quality therapeutic support to substance misusing clients
- Familiar with specialist counselling software and data management systems
- Experience of working in partnership with a range of statutory and non-statutory agencies
- Ability to develop plans tailored to individual needs and goals
- Working with children and young people both on an individual level and as part of a group
- Empathetic, non-judgmental, and willing to listen to all sides before making a decision
- Keeping up to date with advances in evidence based psychological therapies and mental health
- Ability to manage own caseload and time
- Experience of writing clear reports and letters to referrers, authority figures and regulatory bodies
- Personal
- Ability to read a situation and then adapt my communication style to suit a wide range of people or circumstances
- Delivering counselling services in a responsive, efficient, ethical, and professional manner
- Good communication and inter-personal skills
- Superb social skills and able to build relationships with people from all backgrounds
- Maintaining a non-judgemental, congruent, and respectful approach towards clients
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
English
Full Professional
Chinese
Native or Bilingual
Interests
In my spare time I enjoy music, travel, cooking and reading.
Personal Statement
I hold a Bachelor of International Trade from China and a Postgraduate Business degree from New Zealand. I am currently completing my Bachelor of Counselling in Christchurch.
Over the past ten years, I have been actively involved in voluntary work across New Zealand, which has given me the opportunity to understand Kiwi culture deeply while adapting myself to the local community.
Timeline
Manager
Tui Lodge Motel
06.2019 - 12.2022
Owner
Self-employee business
06.2018 - 06.2019
Manager
Thai Tahuna Restaurant
03.2015 - 02.2018
Women Centre
- 02.2024
Postgraduate - Business
Southern Institute of Technology
Bachelor - International Trade
Beijing Foreign Studies University
Bachelor in Counselling -
Vision College