Linling WU

Receptionist (Primary Role)

• Managed reservations, walk-ins, and waitlists using computer system, seating 100+ guests daily during peak hours.
• Greeted guests warmly, answered phone inquiries, and handled special requests (dietary restrictions, celebrations).
• Balanced table turnover efficiently to maximize seating capacity, reducing wait times by 15%.

Waitress (During Peak Shifts)

• Served 12+ tables per shift in a fast-paced environment, ensuring accurate order delivery and timely service.
• Memorized 50+ menu items, including ingredients and allergens, to provide confident recommendations.
• Upsold specialty dishes and drinks, increasing average table revenue by 10%.

🧹 Busser (Rotation Support)

• Reset tables within 5 minutes of guests leaving, maintaining a clean and inviting dining area.
• Assisted kitchen staff with dish collection and prep area organization during rushes.

• Hand-harvested apples while meeting quality and ripeness standards.
• Consistently met daily picking targets, demonstrating stamina for repetitive bending, lifting, and carrying.
• Operated picking tools (ladders) safely and followed farm hygiene protocols.
• Worked efficiently in early morning shifts(6 AM starts) and adapted to outdoor conditions (rain, heat, etc.).
• Collaborated with multicultural teams to ensure smooth harvest operations.