Linto Antony
Sunnynook,North Shore
Summary
Experienced Bakery Department Manager with strengths in bakery management, food safety compliance, and production scheduling. Skilled in inventory control, quality control, and bakery software, with a record of keeping teams organized, shelves stocked, and operations running smoothly.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Bakery Department Manager
Woolworths
Takapuna, Glenfield, Sunnynook , Northshore
03.2015 - 11.2025
- Supported Woolworths bakery team with daily production schedules.
- Trained team members on slicing, baking, and display routines.
- Managed stock rotation and freshness across bakery cabinets.
- Supervised stock rotation and freshness across bakery cabinets.
- Coordinated roster changes and shift coverage for Woolworths bakery operations.
- Maintained merchandise presentation across bread shelves and service counters.
- Assessed freshness of bakery goods to ensure quality for customers. of bakery goods and removed stale or outdated items.
- Resolved customer complaints promptly to support customer satisfaction.
- Evaluated employee performance through regular feedback sessions.
- Provided guidance and support during peak production periods.
- Supervised daily production activities, including baking, icing, and cake, cookie decoration.
- Developed and applied strategies to improve service standards, support efficient operations, and maximize profits.
- Trained bakery staff on food handling, safety protocols, and customer service techniques.
- Organized weekly schedules for bakers, cake decorators, and other personnel based on workloads and staffing needs.
- Monitored quality control standards for all baked goods produced by department.
- Ordered ingredients from suppliers based on upcoming orders and projected demand.
- Reduced cross-contamination and infection risks through safe food handling procedures.
- Coordinated bakery production schedule to meet customer demands and special orders efficiently.
- Used bakery management software for sales tracking, inventory management, and staff scheduling.
- Monitored financial performance, prepared budgets, and applied cost-control measures to maximize profitability.
- Managed daily bakery operations with efficient workflow and high-quality product output.
- Delegated work to staff and set priorities and goals.
- Provided leadership insight and mentoring to newly hired employees on company programs.
- Applied quality control measures to uphold company standards.
- Managed Woolworths bakery team and daily production schedules.
- Monitored food safety, hygiene, and bakery compliance standards.
- Resolved customer requests and upheld Woolworths service standards.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Evaluated employee performance regularly through feedback sessions.
- Provided guidance and support during peak production periods.
- Supervised daily production activities including baking, icing, decorating cakes, cookies.
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Collaborated with other departments on cross-promotional initiatives.
- Enforced health code regulations regarding food storage and preparation.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
- Organized weekly schedules for bakers, cake decorators, and other personnel according to workloads and staffing needs.
- Monitored quality control standards for all baked goods produced by the department.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Implemented and executed merchandising programs to maintain and increase sales.
- Ensured adherence to health and safety regulations, maintaining a clean and safe working environment.
- Planned and executed bakery layout and design for optimal operation and customer experience.
- Coordinated bakery production schedule to efficiently meet customer demands and special orders.
- Managed maintenance and repair of bakery equipment to ensure operational efficiency and reduce downtime.
- Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
- Managed daily bakery operations, ensuring efficient workflow and high-quality product output.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
Baker
Woolworths
Whangaparaoa, Sunnynook, Northshore
09.2012 - 03.2015
- Prepared fresh bread, rolls, and pastries following Woolworths bakery standards.
- Operated ovens, mixers, and slicers safely during daily production.
- Monitored dough proofing, baking, and cooling for consistent product quality.
- Displayed baked goods neatly for strong customer presentation and sale.
- Assisted customers with product questions and special bakery requests.
- Cleaned benches, trays, and equipment to maintain hygiene standards.
- Replenished bakery shelves and cases throughout trading hours.
- Operated ovens and other equipment to bake products according to established recipes.
- Followed food safety guidelines while preparing all food items.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Packaged finished products into boxes or containers for delivery or sale in store.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Kept records of daily production numbers for each type of item produced.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Baked fresh bread and pastries for cafes and restaurants.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Attended training sessions related to food safety procedures and techniques.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Adhered to company policies regarding storage, handling and preparation of food items.
- Designed appealing product displays to maintain unique presentation.
- Placed orders for additional supplies based on production needs.
- Stocked shelves with freshly-baked goods throughout the day.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Organized store by returning merchandise to proper areas and restocked displays.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Checked dough for proper consistency, adding more flour if needed.
Education
Diploma in Professional Cookery - Baking And Cooking
NSIA
Auckland, NZ07-2012
Bachelor of Science - Tourism And Hotel Management
IIMS
Kerala, India09-2010
Skills
- Food safety protocols
- Quality control
- Production planning
- Inventory control
- Inventory management systems
- Stock rotation
- Merchandising strategies
- Team leadership
- Operational leadership
Certification
- Food Safety Training Standards NZQA Unit Certificate 167 and 168, First Aid Certificate.
Accomplishments
- Team Member of the Month
- Department of the Month
Timeline
Bakery Department Manager
Woolworths
03.2015 - 11.2025
Baker
Woolworths
09.2012 - 03.2015
Diploma in Professional Cookery - Baking And Cooking
NSIA
Bachelor of Science - Tourism And Hotel Management
IIMS