Lipin Nair
Manurewa,New Zealand
Summary
Results-driven professional with a proven ability to understand organizations' business objectives and requirements, while developing specific success metrics to align with the role. Progressing from an intern to a warehouse team leader, import-export specialist, and currently serving as a Dispatch Coordinator at Cardinal Logistics Ltd in Auckland. Consistently striving for perfection in all tasks, including picking and packing, organizing, handling returns or restocking, operating forklifts, labeling, managing dispatch paperwork, and arranging truck pickups. Possessing diverse experience across major clients, I am confident in my skills and expertise to excel in this role.
Overview
7
7
years of professional experience
Work History
Inventory Control Coordinator
Foodstuffs North Island
Auckland, AUK
04.2024 - Current
- Streamlined warehouse operations for increased efficiency through effective coordination with team members.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Proactively addressed potential stock shortages by monitoring sales trends and adjusting reorder points accordingly.
- Facilitated cross-departmental communication, ensuring timely delivery of products to customers.
- Maintained detailed records of all transactions, ensuring data accuracy for financial reporting purposes.
- Provided training to new hires on best practices for inventory control and warehouse operations.
- Enhanced inventory control processes with the implementation of advanced software tools and systems.
- Resolved inventory discrepancies by investigating variances and working closely with other departments for accurate recordkeeping.
- Assisted in the development of new inventory management strategies, resulting in improved organization and cost reduction.
- Implemented cycle counting procedures to maintain consistent inventory counts throughout the year.
- Completed physical inventory counts each month.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Forecasted production schedules and adjusted plans to accommodate changes in demand.
Dispatch Coordinator
Cardinal Logistics
Auckland, AUK
08.2023 - 03.2024
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Developed and implemented process enhancements to drive continuous program improvement.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
Import Export Specialist
07.2021 - 08.2023
- Analyzed market trends to identify potential growth opportunities in global trade.
- Managed international trade operations, ensuring timely shipment and delivery of products to global customers.
- Implemented risk mitigation strategies to protect company interests during international transactions.
- Contributed to the development of corporate policies related to global trade compliance and export control regulations.
Team Leader
Cardinal Logistics Ltd
Auckland, New Zealand
05.2019 - 07.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
CMA-CGM
07.2017 - 09.2018
- Achieved high levels of first-contact resolution by empowering team members with the necessary knowledge base to address diverse client concerns effectively.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
- Developed strong relationships with key accounts, leading to increased client loyalty and repeat business.
- Addressed on average Number inbound customer calls daily.
- Maintained up-to-date knowledge of product and service changes.
Education
Graduate Diploma in Procurement and Supply chain Management - Level 7 - Procurement And Supply Chain Management
ACG NZMA
Auckland, AUK05.2019
Bachelor Of Management Studies - Specialised In Logistics And Marketing - Logistics And Marketing
MUMBAI UNIVERSITY
Mumbai07.2015
Skills
- Good communication skills, Spoken and written
- Able to work without supervision and quick starter
- Excellent team player and proactive team member
- Time independent and can work against the clock
- Can easily handle the workload
- Excellent knowledge of office suite
- Microsoft Office Suite
- Multi-pick and Pitan
- License for forklift, pallet runner, Stock-picker
- WMS
Timeline
Inventory Control Coordinator
Foodstuffs North Island
04.2024 - Current
Dispatch Coordinator
Cardinal Logistics
08.2023 - 03.2024
Import Export Specialist
07.2021 - 08.2023
Team Leader
Cardinal Logistics Ltd
05.2019 - 07.2021
CMA-CGM
07.2017 - 09.2018
Graduate Diploma in Procurement and Supply chain Management - Level 7 - Procurement And Supply Chain Management
ACG NZMA
Bachelor Of Management Studies - Specialised In Logistics And Marketing - Logistics And Marketing
MUMBAI UNIVERSITY