Summary
Overview
Work History
Education
Skills
Websites
Training
Volunteer Experience
Professional Highlights
Timeline
Liron Rosin

Liron Rosin

Auckland,AUK

Summary

Dedicated Computer Science student specializing in Cyber Security, with hands-on IT support experience. Managed infrastructure and responded to cyber threats while delivering effective technical solutions. Strong technical skills complemented by leadership and communication abilities.

Overview

3
3
years of professional experience

Work History

IT Support / Senior Service Desk Technician

Michael Hill NZ
05.2024 - Current
  • Operate as the primary IT support resource across New Zealand, managing infrastructure, security monitoring, and incident response for a large retail environment.
  • Led IT operations across stores and head office, ensuring uptime of POS, network, and hardware systems.
  • Monitored cybersecurity channels, including Microsoft Defender alerts and cyber mailbox activity, to enhance threat detection.
  • Investigated phishing attacks and responded effectively to minimize organisational risk exposure.
  • Analysed anomalous sign-in attempts and suspicious IP activity, escalating findings to the security team.
  • Investigated impersonation cases (fake websites/social accounts) via Unphish and progressed takedowns.
  • Managed Azure DevOps tickets generated via Deloitte, ensuring timely triage and resolution.
  • Coordinated vendors for hardware rollouts and repairs, ensuring timely infrastructure upgrades.
  • Improved communication between IT and business units, reducing downtime and resolution times.
  • Configured Hardware and assigned licences to Office, retail users and store accounts.

Team Leader & Brand Ambassador

Raydar
01.2024 - Current
  • Led teams at events and activations, enhancing brand visibility and customer engagement.
  • Delivered engaging customer experiences while coordinating on-site operations for optimal brand representation.
  • Led team meetings to discuss project progress and address challenges.
  • Coordinated daily operations to ensure effective workflow among team members.
  • Mentored junior staff to enhance their skills and improve team performance.

Security Contractor

AHC Organisation Security
01.2021 - Current
  • Delivered security services at youth camps and community events, fostering a safe environment for participants.
  • Managed safety, incident response, and public interaction in high-responsibility environments, ensuring community trust and satisfaction.
  • Conducted security assessments for various client sites to identify vulnerabilities.
  • Monitored surveillance systems to ensure safety and detect suspicious activities.
  • Collaborated with law enforcement to manage incident responses effectively.

Cabinet Maker / Shopfitter / Delivery Driver

SureStyle Group
04.2022 - 06.2023
  • Facilitated logistics, installations, and customer delivery to enhance operational efficiency.
  • Acquired practical skills in trade environments and engaged with clients to strengthen service relationships.
  • Fabricated custom cabinetry using various woodworking tools and techniques.
  • Assembled and installed cabinetry in residential and commercial spaces.
  • Collaborated with designers to ensure accurate specifications and design intent.

Team Member

BurgerFuel – Mount Wellington
06.2021 - 03.2022
  • Provided exceptional customer service to enhance customer satisfaction in fast-paced environment.
  • Cultivated teamwork, communication, and time management abilities to support team objectives.
  • Prepared and cooked menu items according to company standards.
  • Maintained cleanliness and organization in the work area during shifts.
  • Operated kitchen equipment safely and efficiently throughout service hours.

Education

Bachelor of Computer Science - Cyber Security Major

Auckland University of Technology (AUT), Auckland
04-2026

Current

NCEA Level 1, 2 & 3 -

Glendowie College
12-2021

Merit Endorsement + University Entrance

  • 7.0 GPA

Skills

  • IT infrastructure support
  • Networking and troubleshooting
  • Incident analysis
  • Threat monitoring
  • Microsoft Defender expertise
  • Vulnerability assessment
  • Azure DevOps
  • Technical problem solving
  • Vendor management
  • Team coordination under pressure
  • Stakeholder engagement
  • Strong communication skills

Training

  • NZQA, US 11817 – Customer Service (Face-to-Face)
  • NZQA, US 30692 – Trade Calculations
  • NZQA, US 17593 – Workplace Health & Safety

Volunteer Experience

  • Child Cancer Foundation, Regional Child Ambassador
  • CanTeen / Community Organisations, Volunteer & Support Roles
  • Youth Camps & Events (AHC / P4G Security), Security Support

Professional Highlights

  • Sole IT Support Technician for Michael Hill NZ, managing national operations
  • Raised $7,000+ for Starship Oncology Ward through Child Cancer Foundation
  • Guest speaker to audiences of 500+ students and 600+ business leaders
  • Played key role in launching a new Michael Hill Distribution Centre
  • Led improvements in IT communication, reducing issue resolution times

Timeline

IT Support / Senior Service Desk Technician - Michael Hill NZ
05.2024 - Current
Team Leader & Brand Ambassador - Raydar
01.2024 - Current
Cabinet Maker / Shopfitter / Delivery Driver - SureStyle Group
04.2022 - 06.2023
Team Member - BurgerFuel – Mount Wellington
06.2021 - 03.2022
Security Contractor - AHC Organisation Security
01.2021 - Current
Auckland University of Technology (AUT) - Bachelor of Computer Science, Cyber Security Major
Glendowie College - NCEA Level 1, 2 & 3,
Liron Rosin