Lisa Auvaa
Wiri
Summary
Dedicated and results-driven Youth Care Worker with 19+ years of experience supporting children, young people, and vulnerable communities in residential and justice settings. Skilled in case leadership, conflict resolution, crisis management, and client-centred counselling. Highly organised and compassionate, with proven success in delivering effective case management, treatment planning, and community resource advocacy. Committed to fostering safe environments, promoting self-development, and helping youth achieve meaningful long-term outcomes.
Overview
22
22
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Residential Youth Care Worker
Oranga Tamariki - Ministry for Children
Wiri
03.2022 - Current
- Provide daily support and supervision to youth in care, ensuring essential needs and safe environments.
- Facilitate workshops and activities focused on self-development, education, and employment readiness.
- Document child progress and behavioral changes with accuracy and confidentiality.
- Mentor youth through structured programs to build resilience, independence, and life skills.
- Respond to crises with calm, respectful, and effective interventions.
Customer Service Representative
Canberra information centre
Canberra
04.2014 - 01.2020
- Assisted customers with information about local services and attractions.
- Addressed customer inquiries through phone, email, and in-person interactions.
- Maintained accurate records of customer interactions and feedback.
Case Leader
Tjalari Justice
Canberra
02.2013 - 12.2018
- Delivered comprehensive case management for vulnerable youth and families.
- Conducted needs assessments and developed individualized treatment and support plans.
- Connected clients with housing, financial, and social support services.
- Provided culturally responsive support for Aboriginal community members.
- Facilitated counseling, conflict resolution, and behavioral interventions.
Customer Service Manager
Canberra international airport
Australia
01.2010 - 01.2017
- Managed customer inquiries and resolved issues efficiently.
- Trained and supervised customer service representatives on best practices.
- Developed and implemented customer service policies and procedures.
- Monitored service quality and provided feedback to team members.
- Collaborated with airport operations to address passenger needs promptly.
Bail Support Officer
Community Justice Services
Canberra
01.2004 - 06.2009
- Assisted lawyers with bail applications, preparing bail plans and securing accommodation for clients.
- Conducted risk assessments and produced detailed reports for court proceedings.
- Supported individuals in custody through counseling and practical interventions.
- Maintained confidentiality in compliance with legal and organizational standards.
Education
Cert 3 - Hospitality Administration And Management
Canberra Institute of Technology
Canberra , Australia 01.2021 - 12.2021
CERTIFICATE IV IN CHILD & FAMILY SERVICES -
AUSTRALIAN INSTITUTE OF TECHNOLOGY
CERTIFICATE IV IN DRUG & ALCOHOL -
AUSTRALIAN INSTITUTE OF TECHNOLOGY
DIPLOMA IN COMMUNITY SERVICES -
AUSTRALIAN INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DIPLOMA -
CANBERRA GIRLS GRAMMAR SCHOOL
Skills
- Case Management & Client Advocacy
- Crisis Intervention & Conflict Resolution
- Youth Counselling & Supervision
- Substance Abuse & Behaviour Modification
- Community Resources & Education
- File & Records Management
- Decision Making & Problem Solving
- Verbal & Written Communication
- Time Management & Organisation
- Culturally Responsive Practice
Certification
- Aboriginal Liaison Certificate, Supported Aboriginal community members with housing, budgeting, and social services.
- Legal Services Bail Support Certificate, Prepared bail applications, housing arrangements, and court submissions.
Timeline
Residential Youth Care Worker
Oranga Tamariki - Ministry for Children
03.2022 - Current
Cert 3 - Hospitality Administration And Management
Canberra Institute of Technology
01.2021 - 12.2021
Customer Service Representative
Canberra information centre
04.2014 - 01.2020
Case Leader
Tjalari Justice
02.2013 - 12.2018
Customer Service Manager
Canberra international airport
01.2010 - 01.2017
Bail Support Officer
Community Justice Services
01.2004 - 06.2009
CERTIFICATE IV IN CHILD & FAMILY SERVICES -
AUSTRALIAN INSTITUTE OF TECHNOLOGY
CERTIFICATE IV IN DRUG & ALCOHOL -
AUSTRALIAN INSTITUTE OF TECHNOLOGY
DIPLOMA IN COMMUNITY SERVICES -
AUSTRALIAN INSTITUTE OF TECHNOLOGY
HIGH SCHOOL DIPLOMA -
CANBERRA GIRLS GRAMMAR SCHOOL