Lisa Bolton
Ashburton,CAN
Summary
Dynamic Customer Service Representative with proven expertise at Woolworths and Spark, excelling in order management, sales and customer inquiry resolution. Recognized for enhancing customer satisfaction through effective complaint resolution and maintaining high product knowledge. Adept at transaction processing at checkout and fostering strong customer and team relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Woolworths
Ashburton, Canterbury
10.2022 - Current
- Assisted customers with online shopping inquiries and effectively resolved complaints through email, live chat, and phone interactions.
- Guided customers with Everyday card and Christmas club inquiries, ensuring clarity and satisfaction.
- Addressed customer questions regarding store policies and product availability, enhancing their shopping experience.
- Previously worked for Woolworths 1996-2000 as a checkout supervisor managing all aspects of checkouts ensuring customers had the best service possible.
Customer Service Representative
Spark NZ
Ashburton, Canterbury
06.2016 - 09.2026
- Resolved customer inquiries and issues regarding phone and broadband services, enhancing customer satisfaction.
- Executed accurate transaction processing at checkout, contributing to a seamless purchasing experience.
- Organized product displays and upheld store cleanliness, supporting an inviting shopping environment.
Education
Rangiora High School
Rangiora, CanterburySkills
- Customer inquiry resolution
- Transaction processing
- Order management
- Checkout supervision
- Cash handling
- Call centre experience
- Product knowledge
- Customer relationship management
References
References available upon request.
Timeline
Customer Service Representative
Woolworths
10.2022 - Current
Customer Service Representative
Spark NZ
06.2016 - 09.2026
Rangiora High School