Lisa Bradley
New Lynn,AUK
Summary
Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems. Polite and attentive professional offering excellent customer service, organization and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
10
10
years of professional experience
Work History
Office Assistant
Double R Transport Ltd
Glen Eden , Auckland
2014.09 - Current
- Assisted in the development and implementation of office policies and procedures.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Provided administrative support to multiple departments as needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Maintained confidentiality of sensitive information and documents.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Supported the planning and execution of corporate events and meetings.
- Organized and scheduled meetings and appointments for management.
- Answered telephones, directed calls, and took messages.
- Coordinated travel arrangements for staff, including flight and hotel bookings.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Developed organizational filing systems for confidential customer records and reports.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Computed, recorded and proofread data or reports.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Delivered messages and ran errands.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Copied, sorted and filed records of office activities and business transactions.
- Processed and prepared business or government forms and expense reports.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Typed, formatted and edited correspondence and other documents.
Waitress
The Attic
New Lynn , Auckland
2022.09 - 2023.03
- Checked back with customers throughout meal service to ensure satisfaction.
- Prepared checks accurately and processed payments promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented food and beverages to guests at tables.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Explained menu items, describing ingredients and cooking methods upon request.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Education
Counselling And Psychology
The Career Academy
2018-08
Avondale College
1998-02
Skills
- Bookkeeping
- Business Administration
- Scheduling
- Administrative Support
- Database Management
- Supply Management
- Office Administration
- Customer Service
- File Maintenance
- Payroll Processing
- Expense Reporting
- Spreadsheet Management
- Data Entry
- Invoice Processing
- Contract Preparation
- Business Writing
- Payment Processing
- Positive Attitude
- File Organization
- Organizing and Categorizing
- Vendor Relationship Management
- Office Supplies Management
- Workers' compensation knowledge
- Dedicated Team Player
- Complex Problem-Solving
- Filing and data archiving
- Staff Management
- Documentation And Reporting
- Customer Relationship Management (CRM)
- Supply Restocking
- Time Management
- Valid Driver's License
- Office Management
- Meticulous attention to detail
- Strong Problem Solver
- Relationship Building
- Mail Management
- Bank Deposit Reconciliation
- Strong interpersonal skills
Affiliations
- A keen cook and baker
- Craft creator
- Family and friend focused
- Book reader
Accomplishments
- I have a huge passion for helping people, I studied in counseling and psychology online for about 3 years and learnt so much about dealing with situations and people in all variations of life.
References
References available upon request.
Timeline
Waitress
The Attic
2022.09 - 2023.03
Office Assistant
Double R Transport Ltd
2014.09 - Current
Counselling And Psychology
The Career Academy
Avondale College
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