Lisa Brown

• Established schedules and methods for upgrades and implementations in technology; identified resource needs; reviewed needs with appropriate staff; allocated resources accordingly.
• Planned, developed, coordinated and modified systems and/or applications for the Lincoln Emergency Communications Center hardware and software services.
• Designed, coded, tested, installed and ensured the integrity of new applications.
• Managed and implemented new technological projects as well as upgrades to existing systems.
• Managed, maintained, and provided subject matter expert (SME) analysis for the computer aided dispatch system (CAD) and all related modules and interfaces.
• Performed system and data base administrative tasks including maintenance, patch installations, data collection and validation; input and maintained critical data, reports, and logs.
• Designed, verified, and analyzed custom reports, forms, applications, queries, and data storage files.
• Provided technical assistance to internal and external system users, including resolving complaints or performance concerns in an efficient manner.
• Developed and wrote technical procedures and documentation for assigned applications as well as trained staff.
• Managed security administration and determined authority levels for users in the system.
• Administered, coordinated, and managed projects with other departments and agencies as well as outside contractors and vendor maintenance staff.
• Maintained knowledge of, and proficiency in, call taking and dispatch protocols.
• Compiled and report applicable statistics to the LECC Communications Coordinator.
• Reviewed specifications on multiple types of communication systems equipment; recommended equipment for purchase; tested new software and solutions as they became available.

• Operate POS (point of sale) computer terminal.
• Ordered merchandise as necessary
• Took periodic inventory
• Assured proper security measures were taken against theft.
• Learned internal communications codes for cryptic language

Soldering computer boards and complete assembly of handheld radios for sale in USA and internationally.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coordinated special projects and managed schedules.
• Developed and maintained successful relationships with vendors, suppliers and contractors.

• Managed friendly and professional customer interactions.
• Determined needs, delivered solutions, and overcame objections through consultative selling skills.
• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Prioritized helping customers over completing other routine tasks in store.
• Recommended complementary purchases to customers, increasing revenue.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Planned and prepared for on-location and studio shoots.
• Took photos from different angles and perspectives to capture perfect images.
• Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.

• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
• Trained new employees on proper cash routines, procedures, and requirements.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Maintained petty cash records of debits and credits in accordance with established policies and procedures.
• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Utilized POS System to enter customer transactions and accurately record all sales.
• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Performed daily cash reconciliations to determine accuracy of financial reports.