Lisa Carter
Cambridge,Waikato
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Adaptable with over 30 years’ experience working in various office and entrepreneurial environments as well as care facilities. Attention to detail and excellent time management skills means that every task is completed efficiently and to the highest possible standard.
I have a calm and patient disposition meaning that I can work effectively under pressure and focus on the task in hand. I am proficient working in a team, but also work well independently. Demonstrating strong communication skills.
Overview
37
37
years of professional experience
Work History
Director
SimpliFood Limited & Bin Inn Co-Operative
02.2009 - 03.2016
- Monitored office workflow and administrative processes to keep operations running smoothly over 17 stores (Bin Inn) 6 stores (SimpliFood).
- Evaluated company documentation to verify alignment with regulatory requirements.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Assisted with sales and marketing strategies to foster achievement of revenue goals.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Business Owner & Operator Franchisee
SimpliFood Limited & Bin Inn Co-Operative
04.2006 - 03.2016
- Managed labour, inventory and overhead costs effectively to maintain business profitability.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Increased business with improved marketing and customer service strategies.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Operations / Office Manager
Automatic Doors Services 2010 Limited
07.2019 - 08.2023
- Administrative role
- Providing frontline customer service, technicians works scheduling, stock control, goods in/out
- Liaising with suppliers, customers directly
- Ensuring H&S requirements, OSHBOX updating and site induction/ and updates / certifications are current
- Reporting to the MD.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency
- Health & Safety coordinating for both staff and company assets
- Forklift basic operating (requires licence)
- Coordinating vehicle compliance
- Goods in/out
- Stock control
Health Care Assistant
BUPA St Kilda
04.2016 - 06.2019
- Respite, Rest home, Hospital Level and Dementia Care (Secure environment)
- New Zealand Certificate in Health and Wellbeing (Level2)
- Medication Administration competency for Controlled Drugs and General Care Medication Administration Certified.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Communicated effectively with patients and families to provide information about care and treatment.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
Health Care Assistant
Oakdale Rest Home Cambridge
03.2005 - 03.2006
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Communicated effectively with patients and families to provide information about care and treatment.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Upheld infection control and prevention policies across different patient-facing areas.
Forescourt Assistant
Z Cambridge
11.2004 - 03.2005
- Greeted guests/general public with friendliness and professionalism.
- Served customers on the forecourt and also within the service shop, taking payments, stocking goods. Solo customer service (evenings/night rostered)
- Completed daily logs for management review for fuel usage, fuel received, stocks received.
Senior Business Administrator
Prudential Assurance Company Limited
07.1986 - 03.2004
- Customer front line support
- Telephone enquiries, emails, fax
- Face to face consultations
- Maintenance of correspondence, record keeping, premium payment updating.
- Support to HM Forces personnel , overseas and high profile clients.
- Fostered strong rapport with clients through consistent communication.
- Participated in establishment of Prudential's 12 month pilot scheme for remote working
- Observed all laws, regulations and other applicable obligations.
Education
High School Diploma -
NZQA
NZQA Skills
- Inventory Control
- Supply Chain Distribution
- Purchasing and Procurement
- Invoice Processing
- Microsoft Office
- Microsoft Excel limited knowledge
- Workflow Planning
- Product Management
- Xero limited knowledge
- Business Administration
- Social Media Marketing
- Warehouse Operations
- Operation Monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations / Office Manager
Automatic Doors Services 2010 Limited
07.2019 - 08.2023
Health Care Assistant
BUPA St Kilda
04.2016 - 06.2019
Director
SimpliFood Limited & Bin Inn Co-Operative
02.2009 - 03.2016
Business Owner & Operator Franchisee
SimpliFood Limited & Bin Inn Co-Operative
04.2006 - 03.2016
Health Care Assistant
Oakdale Rest Home Cambridge
03.2005 - 03.2006
Forescourt Assistant
Z Cambridge
11.2004 - 03.2005
Senior Business Administrator
Prudential Assurance Company Limited
07.1986 - 03.2004
High School Diploma -
NZQA
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