Lisa Chang
Takanini,Auckland
Summary
Motivated Operations Supervisor possessing excellent vendor relationship and contract manager skills. Well-versed in mentoring and developing high-performing teams to meet organizational goals. Comfortable working with people of all levels coupled with outstanding commercial approach to solving problems and developing business processes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Chubb New Zealand
Mt Wellington, Auckland
10.2023 - Current
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Provided support to other departments as needed to meet organizational goals.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Directed employees on how to use equipment properly and safely.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Supervised and coordinated daily operations of staff to ensure that all tasks were completed in a timely manner.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
Operations Support Coordinator
Chubb New Zealand
Mt Wellington, Auckland
02.2020 - 09.2023
- Managed daily operations, ensuring that all activities were completed on time and within budget.
- Analyzed data to identify areas of improvement in operational efficiency.
- Conducted regular audits of operational systems to ensure compliance with internal policies and external regulations.
- Coordinated training sessions for employees on new operational procedures.
- Maintained a comprehensive database of customer information and records.
- Implemented changes necessary to meet changing business needs or requirements.
- Collaborated with other departments to ensure smooth integration of their services into the overall operations process.
Procurement Coordinator
Johnson Controls
Onehunga, Auckland
02.2016 - 01.2020
- Negotiated pricing with vendors to ensure cost savings for the company.
- Created purchase orders, tracked shipments and ensured timely delivery of goods.
- Reviewed invoices for accuracy and processed payments in a timely manner.
- Maintained vendor relationships by responding promptly to inquiries and resolving any issues or discrepancies quickly.
- Coordinated with other departments on project-specific purchasing needs.
- Provided support during contract negotiations with suppliers regarding terms, conditions, pricing, payment schedules.
Receptionist Administrator
Johnson Controls
Onehunga, Auckland
11.2014 - 02.2016
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Maintained reception area cleanliness and tidiness.
- Managed the distribution of incoming mail, faxes, and packages.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with coordination of events including booking venues, catering services.
- Responded promptly to emails from customers and other departments within the organization.
- Coordinated meetings between internal departments and external partners and clients.
Education
Diploma - Japanese
Manukau Institute of Technology
Auckland, NZ12-1997
Certificate of Technical Studies - Hospitality & Catering
Manukau Institute of Technology
Auckland, NZ12-1995
Some College (No Degree) -
Howick College
Auckland, NZSome College (No Degree) -
Howick Intermediate
Auckland, NZSome College (No Degree) -
Botany Downs Primary School
Auckland, NZSkills
- Staff Supervision
- Customer Relations
- Operations Management
- Safety oversight
- Marketing
- Employee Development
- Cycle counting
- Customer Relationship Management
- Team Training
- Scheduling Coordination
- Inventory Coordination
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Limited
Accomplishments
- Student of the Year in Hospitality & Catering Studies
- Employee of the Month
- Value Awards - Nominated
Certification
- Fire Warden
- Fire Extinguisher Training
- First Aider - St Johns
References
References available upon request.
Timeline
Operations Supervisor
Chubb New Zealand
10.2023 - Current
Operations Support Coordinator
Chubb New Zealand
02.2020 - 09.2023
Procurement Coordinator
Johnson Controls
02.2016 - 01.2020
Receptionist Administrator
Johnson Controls
11.2014 - 02.2016
Diploma - Japanese
Manukau Institute of Technology
Certificate of Technical Studies - Hospitality & Catering
Manukau Institute of Technology
Some College (No Degree) -
Howick College
Some College (No Degree) -
Howick Intermediate
Some College (No Degree) -
Botany Downs Primary School
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