Lisa Cloete
Whitby,WGN
Summary
Organized administrative professional with hands on experience supporting business areas such as payroll, database management and human resources. Collaborative team player with strong communication, attention to detail and the ability to adapt to any situation.
Overview
8
8
years of professional experience
2009
2009
years of post-secondary education
Work History
People Culture Administrator
Heritage Lifecare
Johnsonville, Wellington
2025.02 - Current
- Processed payroll information for over 2000 employees, ensuring accuracy in salary, deductions, bonuses, and vacation time.
- Ensured accurate payroll processing for employees across various sites.
- Process payroll for multiple employee groups using specialized software.
- Respond to payroll inquiries from staff with clear, timely information.
- Resolved discrepancies between payroll records and employee inquiries.
- Resolved payroll discrepancies and employee payroll queries promptly.
- Review payroll reports for discrepancies and resolve issues promptly.
- Maintain accurate employee records and update changes regularly.
- Updated employee profiles with changes in job titles or salaries.
- Managed electronic timekeeping systems or manually collected and reviewed timesheets.
- Assist in implementing new payroll systems and procedures effectively.
- Train team members on payroll processes and system updates efficiently.
- Developed and implemented policies related to payroll processing procedures.
- Onboarded new employees in time reporting and payroll systems.
- Processed off-cycle payments accurately within specified deadlines.
- Streamlined payroll processes to enhance accuracy and support productivity.
- Collaborate with HR to ensure proper documentation for new hires.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with cross-functional teams to meet project goals effectively.
Orchard Administrator
Craigmore Sustainables
Gisborne, New Zealand
2023.09 - 2025.01
- Developed orchard standard operating procedures to improve operational efficiency.
- Trained staff in using systems for accurate live data recording during harvest.
- Ensured investors and management could monitor harvest progress.
- Managed day-to-day office operations and procurement.
- Supported vendor relations by managing inquiries and ensuring timely responses.
- Maintained physical and digital filing systems and records management.
- Trained new staff and contractors for onboarding.
- Managed payroll functions to ensure compliance with regulations and company policies.
- Resolved payroll discrepancies, promptly addressing anomalies to ensure accurate payments.
- Organized and updated records systematically to ensure easy access and retrieval.
- Maintained first aid kits and developed standard operating procedures for emergency readiness.
- Managed vehicle maintenance, ensuring timely servicing and compliance with safety standards.
- Recorded meeting minutes and action items, ensuring clear communication and follow up.
- Assisted managers in organizing events and training both offsite and onsite.
- Included planning and booking travel itineraries.
Bookkeeper
BST Steel
Cape Town, South Africa
2021.04 - 2023.07
- Reconciled bank and credit card accounts weekly and monthly.
- Managed accounts payable and receivable according to terms of agreements.
- Processed invoices and conducted stock takes to support efficient financial operations.
- Received, processed and reconciled invoices in the financial management system and generated timely payments.
- Processed transaction documents, verified entries and compared system reports to balances.
- Maintained digital and physical accounts receivable documentation to ensure organized record-keeping.
- Updated confidential employee banking information accurately and timely.
- Calculated financial values for tax, budgeting or payment needs.
- Assisted accounting team in preparing, writing and submitting tax reports on time, ensuring compliance with requirements.
- Reviewed and analyzed expense receipts and credit card statements.
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Supervised payroll, electronic deposits and employee pay adjustments.
Customer Service and Sales Office Administrator
D&E Steel
Cape Town, South Africa
2018.04 - 2021.04
- Managed office correspondence, including emails, phone calls, and mail, ensuring timely responses and effective communication.
- Answered department emails within target timeframes to meet company communication targets.
- Coordinated weekly meetings and appointments for office staff to enhance team communication and workflow.
- Maintained excellent team relationships by proactively helping others with complex problem-solving tasks.
- Completed data processing and processing orders into relevant systems to keep records and documentation up to date.
- Raised purchase orders and liaised with suppliers to ensure on-time and complete deliveries.
- Welcomed guests upon arrival, facilitating smooth communication with relevant team members.
- Maintained strict confidentiality and discretion when processing sensitive data and information.
- Implemented and adhered to the company's security and safety procedures to maintain staff well-being.
- Investigated and helped resolve collections and billing disputes.
- Prepared invoices based on contract terms and distributed to customers.
Education
NQF level4 -
Vredenburg High school
Cape Town, WCSkills
- HR record management
- Workforce planning
- Employee relations
- Project management
- Data analysis
- Attendance tracking
- Computer literate
- Effective communication
- Customer service
- Attention to detail
- Bilingual proficiency
- Positive outlook
Languages
- English
- English, First Language
- English, C2 Proficient
Timeline
People Culture Administrator
Heritage Lifecare
2025.02 - Current
Orchard Administrator
Craigmore Sustainables
2023.09 - 2025.01
Bookkeeper
BST Steel
2021.04 - 2023.07
Customer Service and Sales Office Administrator
D&E Steel
2018.04 - 2021.04
NQF level4 -
Vredenburg High school