Lisa Davis

• Led service delivery initiatives, enhancing operational efficiency and customer satisfaction.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Recruitment of all vacancies, trained and supervised team of service staff members to meet business goals.
• Implemented process improvements, streamlining workflows and reducing response times.
• Resolved customer complaints in professional and timely manner.
• Coordinated resource allocation, optimizing staff deployment in alignment with service demands.

• Oversaw daily operations to ensure compliance with social service standards and regulations.
• Mentored junior staff, fostering a culture of continuous learning and professional development within the team.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Developed and implemented effective service strategies to enhance client satisfaction and engagement.

During this time I had many roles, all involved administration and working face to face with clients. This involved providing support for clients experiencing hardship and in some cases emergency situations