Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Day

Administration
Martinborough,WGN

Summary

I am a determined, hardworking women who puts 100% effort in anything I do. My whanau, friends and peers describe me as responsible, empathetic, mature and full of energy . I love working with others as well as individual with a focus on achieving objectives on time and to a high standard. During my previous full - part time employment one of my highlights about my job was delivering a positive experience for all customers and learning about different cultures. I am calm under pressure and believe in getting each and every job done to the best of my ability, even if it means putting in the extra hours needed.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Cellar Door Manager

Schubert Wines
10.2021 - Current
  • Developed and maintained relationships with customers and suppliers through account development.
  • Assisting with day to day administrative task, such as answering phone calls and managing correspondence, scheduling and preparing appointments.
  • Responding to emails and other correspondence to facilitate communication and enhance business precess .
  • Planning, organising and coordinating the administrative and scale operations of the office and cellar door
  • Customer assistance, managing point of sales system, pay management , stock control and training staff
  • Ensuring financial objective are met
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
  • Maintained professional, organized, and safe environment for employees and patrons
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Front of House Staff Member

Neighbourhood Cafe
01.2020 - 11.2021
  • Established welcoming atmosphere by greeting each guest warmly.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Managing a wide range of given task at one time eg serving customers, refilling stock while upholding a high level of customer service
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance.
  • Disinfected frequently touched between guests to minimize infection risks
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests
  • Reset tables between guests by restocking low items and wiping down surfaces
  • Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures
  • Kept register accurate through correct billing, payment processing, and cash management practices

Acting Manager -PA

The Office Of The Princess Royal Of Tonga
Tongatapu, Tonga
12.2013 - 12.2020
  • Delivered services to customer locations within specific timeframes.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • General in-house correspondence, communication and administration
  • Liaising with Government departments of Tonga. Ministry of Justice and Lands
  • Organising day to day schedule with departments and Royal household
  • Planning of exploration and development
  • Following up accounts
  • Managing phone calls nd enquiries
  • Managing appointments, reports and files
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment
  • Learned and adapted quickly to new technology and software applications
  • Developed strong organizational and communication skills through coursework and volunteer activities
  • Resolved problems, improved operations and provided exceptional service.
  • Provided professional services and support in a dynamic work environment.

Education

High School Diploma -

Marist Collage
Auckland

Bachelor of Arts -

Auckland University
Auckland
04.2001 -

Skills

Able to multi task Always willing to learn new tasks and skills

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Timeline

Cellar Door Manager

Schubert Wines
10.2021 - Current

Front of House Staff Member

Neighbourhood Cafe
01.2020 - 11.2021

Acting Manager -PA

The Office Of The Princess Royal Of Tonga
12.2013 - 12.2020

Bachelor of Arts -

Auckland University
04.2001 -

High School Diploma -

Marist Collage

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