Lisa Dineen
Kaikoura ,CAN
Summary
Results-driven retail sales professional with a strong focus on customer service and extensive product knowledge. Proven track record of consistently meeting and exceeding sales targets through effective communication and keen insight into customer needs. Recognized for exceptional problem-solving skills that enhance the shopping experience and foster customer loyalty. Successfully optimized store layout to improve product visibility, leading to increased customer satisfaction and smoother operational flow.
Overview
2025
2025
years of professional experience
Work History
Events Manager
Kaikoura Hop car show
Kaikoura, Canterbury
09.2019 - Current
- Worked closely with caterers, musicians, and large crowd's
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Applied industry knowledge and personal expertise to customize
- Moved thousands of classic cars and people to various destinations in safe orderly matter
- Host at various poker run events
- Placed various stall holders in position and delt with any arising suitations
- Overseeing all operations of a large scale car show.
- Help present and keep the crowds engaged in prize giving
Cleaner
Close to Home
Kaikoura , Kaikoura
09.2024 - 02.2025
- Washed windows both inside and outside of the facility.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Used steam equipment to periodically clean upholstery and carpeting.
- Notified managers of repair needs or additions to building operating systems.
Retail Worker
West End Clothing
Kaikoura, Canterbury
02.2021 - 09.2024
- Handled returns and exchanges according to company policies.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Maintained records related to sales for store management.
- Processed payments and maintained accurate drawers to meet financial targets.
- Maintained accurate records of all transactions using POS software systems.
- Built customer loyalty by engaging with and identifying product needs of customers.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Prepared merchandise for purchase or rental.
- Greeted customers to determine wants or needs.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Responsible Camping Ambassador
Kaikoura District Council ,Regulatory team
Kaikoura, Canterbury
10.2020 - 05.2021
- Freedom camping Ambassador
- Help educate on local bylaws
- Assist on local camping locations and rules
- Enforcement on breaking of camping laws
Inwards Goods Manager
Hammer Hardware
Kaikoura, Canterbury
- Monitored stock levels to ensure sufficient supplies for production requirements.
- Created processes for tracking inventory movements between warehouses and vendors.
- Organized new stock for floor placement.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated with other departments such as sales, purchasing and customer service in order to meet customer needs.
- Examined invoices and shipping manifests for conformity to tariff and customs regulations.
Retail Sales Manager 2IC
Postie Plus Kaikoura
Kaikoura, Canterbury
Customer Service Representative
Getaway outdoors
Western Australia , Mandrah
Customer Service Representative
Global Culture
Kaikoura , Canterbury
- Led on- and off-site customer support teams across multiple time zones.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Placed special orders or called other stores to find desired items.
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Drove sales by effectively upselling and cross-selling products to maximize profitability.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained attractive merchandise displays to maximize purchases.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Operated cash register to process payments from customers accurately and efficiently.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
Wholesaler
Southern Paua
Kaikoura, Canterbury
- Sales in sterling silver and paua jewelry
- Bulk processing of paua shell
- International and domestic orders , shipping and processing
- Buying from suppliers
- Building relationships with new and existing customers
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Resolved customer complaints regarding sales and service.
Skills
- Brand awareness
- Guest management
- Entertainment booking
- Coordinate exhibits
- Onsite execution
- Post-event analysis
- Travel arrangements
- Registration management
- Venue selection
- Transportation and logistics coordination
- Team leadership and supervision
- Product knowledge expertise
- Returns processing
- Stock replenishment
- Loss prevention awareness
- Merchandise display
- Cross-selling techniques
- Product demonstration
- Sales techniques mastery
- Sales target achievement
- Upselling strategies
- Customer engagement
- Styling advice
- Fashion sense
- POS system operation
- Cash handling proficiency
Timeline
Cleaner
Close to Home
09.2024 - 02.2025
Retail Worker
West End Clothing
02.2021 - 09.2024
Responsible Camping Ambassador
Kaikoura District Council ,Regulatory team
10.2020 - 05.2021
Events Manager
Kaikoura Hop car show
09.2019 - Current
Inwards Goods Manager
Hammer Hardware
Retail Sales Manager 2IC
Postie Plus Kaikoura
Customer Service Representative
Getaway outdoors
Customer Service Representative
Global Culture
Wholesaler
Southern Paua
Similar Profiles
Miranda VargasMiranda Vargas
Sonic at Car Hop SonicSonic at Car Hop Sonic
Issac MahoneyIssac Mahoney
Sonic at Car Hop SonicSonic at Car Hop Sonic
Haylie BarberHaylie Barber
Waitress at Scarlottas Car HopWaitress at Scarlottas Car Hop
Alexis HarmonAlexis Harmon
General Manager and Front Of House at Bernie's DinerGeneral Manager and Front Of House at Bernie's Diner
Dane MakirereDane Makirere
Painter and Decorator at Self EmpoloyedPainter and Decorator at Self Empoloyed