LISA DOUGAL
Waiuku,AUK
Summary
Knowledgeable Manager with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
31
31
years of professional experience
Work History
Sales Manager
Colonial Bacon
01.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Area Manager
Hanes – Bras N Things
05.2020 - 01.2023
- Responsible for management of 8 stores nationwide
- Budget and financial controls
- Inventory Management
- New store openings
- Conducted training sessions to educate employees on best practices and procedures to increase profitability
- Resolved conflicts promptly to promote positive environment for customers
- Transformed underperforming teams into productive, profitable teams
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
NATIONAL RETAIL MANAGER
PRICEWISE
02.2017 - 01.2020
- Multi-site management 17 stores nationwide
- Training and coaching of all staff
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Key decision maker for all retail store operations
- Visual Merchandising and implementation
- Controlled store inventory and reviewed cash handling and operations reports
- Rostering/Contracts for all store staff
- P & L management to ensure stores are profitable
- Forecasting and Budgets
- Exhibited excellent people skills during interaction with employees and customers
MANAGER
EZIBUY
08.2014 - 01.2017
- Managed a team of 40+ plus
- Staff coaching and training in line with Ezibuy values
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Managed inventory control, cash control and store opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Approved regular payroll submissions for employees
- Rotated merchandise and displays to feature new products and promotions
AREA MANAGER
ELITE FACTORY
01.2011 - 01.2014
- Day to day running of 3 outlets in the Dress Smart malls Auckland, Christchurch and Wellington
- Purchasing and Merchandising of all product lines for 3 stores
- Traveled to over 3 locations per week to manage each store and perform reviews of individual managers and employees
- Enhanced regional branch performance by implementing proven management processes to increase revenue
- Helped plan marketing strategies
- Trained new employees on proper protocols and customer service standards
- Assisted in recruiting, hiring and training of team members
- Managed purchasing, sales, marketing and customer account operations efficiently
Accounts Manager/Sales Rep
COLONIAL BACON
01.2009 - 01.2011
- Liaise with Progressive and Foodstuffs and maintain the account
- Insure pricing deals and products are allocated to the correct stores
- Invoicing and weekly statements for Progressive and Foodstuffs and all food service customers
- Merchandising and in store displays
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments
Merchandise/Regional Manager
Head Modern Bags
01.2002 - 01.2008
- Purchasing – National and International
- Sales and marketing - National
- Merchandising – Stores Nationally
- Staff training and management
- Dealing with suppliers – National and International
- Handling customer service and customer queries
- Established and maintained operational standards for 20+ locations
- Supervised staff to optimize brand expansion initiatives and productivity
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers
- Oversaw inventory counts each Qtr to maintain stock records and account for shrinkage
Retail Manager
MODERN BAGS
01.1994 - 01.2002
- Exhibited excellent people skills during interaction with employees and customers
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Controlled store inventory and reviewed cash handling and operations reports
- Trained and developed new employees for ease of transition into team
Skills
- Sales
- Marketing
- Solution based
- Store Administrative Management
- Merchandising layout and display
- Onboarding
- Management of Financial resources
- Human Resources Oversight
- Business Reporting
- Business Forecasting
- Staff training
- Staff management
- Stock management
- Quality control
- Monitoring KPI's
- Store performance
- Sales achievements
Timeline
Sales Manager
Colonial Bacon
01.2023 - Current
Area Manager
Hanes – Bras N Things
05.2020 - 01.2023
NATIONAL RETAIL MANAGER
PRICEWISE
02.2017 - 01.2020
MANAGER
EZIBUY
08.2014 - 01.2017
AREA MANAGER
ELITE FACTORY
01.2011 - 01.2014
Accounts Manager/Sales Rep
COLONIAL BACON
01.2009 - 01.2011
Merchandise/Regional Manager
Head Modern Bags
01.2002 - 01.2008
Retail Manager
MODERN BAGS
01.1994 - 01.2002
Similar Profiles
Celine DalgleishCeline Dalgleish
Meat Packer at Colonial BaconMeat Packer at Colonial Bacon
Manaakitanga RapataManaakitanga Rapata
Meat Processor at Colonial Bacon And HamMeat Processor at Colonial Bacon And Ham
Christina StraubChristina Straub
Mental Health Treatment Specialist at Colonial Intermediate Unit 20- Colonial AcademyMental Health Treatment Specialist at Colonial Intermediate Unit 20- Colonial Academy
Hamish Rossiter-TutukiHamish Rossiter-Tutuki
Trade Assistant at IMGTrade Assistant at IMG
Jamie AliJamie Ali
1st Operator at NZ Steel1st Operator at NZ Steel