Lisa Ellerton
Queenstown,OTA
Summary
I am enthusiastic and a good team player. I have bags of personality, I am hardworking, and I work well in a team and work well when the pressure is on. I have great initiative and can manage multiple tasks at once. I thrive on new challenges and use my excellent skills and work experiences to do well in my given role. Having over 11 years experience in the hospitality industry I have excellent customer service skills and have the ability to deal with complaints and awkward situations.
Overview
27
27
years of professional experience
Work History
Crowne Meetings Director
Crowne Plaza Queenstown
05.2013 - 05.2024
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Crowne Meetings Coordinator
Crowne Plaza Queenstown
01.2010 - 05.2013
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Restaurant Supervisor
Crowne Plaza Queenstown
12.2007 - 01.2010
- Giving the supervisory role after 6 months as an attendant and also winning ‘Employee of the year award 2007’ I am able to supervise a team of staff members in the absence of the food and beverage manager
- My main duties include cashiering and balancing, looking after customer service and attention to detail, ordering of food and beverage stock, checking occupancy, rosters, arranging staff cover at short notice, updating role descriptions as needed, overlooking functions, checking all correspondence and overall making sure everyone is happy in their given role
Food & Beverage Attendant
Crowne Plaza Queenstown
05.2007 - 12.2007
- In this role I have varied duties, which include working in the busy three-sixty restaurant, servicing mini-bars, setting up function rooms and all other food and beverage duties
Housekeeping
Bounty Inn
03.2007 - 05.2007
- Servicing and cleaning of all rooms
Customer Service Advisor
Barclaycard Corporate
03.2003 - 02.2007
- Company Overview: England
- Within this role my main duties were taking business customer queries over the telephone
- Checking bank balances, statement queries, checking correspondence and following data protection code of banking
- I have acted as team manager on many occasions and within this role I was responsible for overlooking all telephony agents and dealing with queries and complaints
- England
Food and Beverage Attendant
Swann Hospitality
11.2002 - 03.2003
- Company Overview: Sydney
- Working in the food and beverage industry in various roles, my duties included bar service, waitress and fast food attendant
- The work involved working at different establishments which included the Sydney Opera house, Star City Casino and Randwick and Rosehill racecourses
- Sydney
Receptionist
Cable Beach Club Resort
06.2002 - 08.2002
- Company Overview: Broome
- Working in a busy 4
- Holiday resort I was responsible for all guest arrivals and departures, cashiering, audit correspondence and customer care
- Broome
Receptionist
Deutsche Bank
07.2000 - 04.2002
- Company Overview: England
- Working within a team of 45 receptionists I was responsible for the cover of 14 desks and looking after 200 meeting rooms
- My duties included meeting and greeting visitors, reserving conference rooms and facilities, arranging catering and audio visual requirements
- A high level of organization was involved in this fast paced environment
- England
Reservations Coordinator
Dolphin Square Hotel
12.1999 - 07.2000
- Company Overview: England
- Working within a team of 5 in the reservations office of a large 4
- Star hotel
- My duties included reserving hotel accommodation, answering email and telephone enquiries and liaising with all other staff
- England
Reception Shift Leader
Swallow International Hotel
04.1997 - 12.1999
- Company Overview: England
- Working in a busy London hotel my main duties within this role included covering night audit, arranging staff cover, training programs, switchboard and cashiering
- I was also responsible for check in and check out procedures, end of shift balances, providing efficient hand over to following shift leader and dealing with customer queries and complaints
- England
Education
NVQ Level 1,2,3 - Hotel and Hospitality Catering
Swallow Hotel Group
01.1998
GCSE -
Newlands School
England01.1994
Skills
- Adaptability under pressure
- Reliability and punctuality
- Attention to detail
- Time management
- Decision-making
- Relationship building
- Organizational skills
- Reliability
- Inventory
- Staff leadership
- Upselling strategies
- Teamwork and collaboration
- Customer service
Hobbies and Interests
- Traveling
- Socialising
- Wining and dining
- Cinema
- Various sports
References
Available on request.
Personal Information
Nationality: British / NZ Citizen
Timeline
Crowne Meetings Director
Crowne Plaza Queenstown
05.2013 - 05.2024
Crowne Meetings Coordinator
Crowne Plaza Queenstown
01.2010 - 05.2013
Restaurant Supervisor
Crowne Plaza Queenstown
12.2007 - 01.2010
Food & Beverage Attendant
Crowne Plaza Queenstown
05.2007 - 12.2007
Housekeeping
Bounty Inn
03.2007 - 05.2007
Customer Service Advisor
Barclaycard Corporate
03.2003 - 02.2007
Food and Beverage Attendant
Swann Hospitality
11.2002 - 03.2003
Receptionist
Cable Beach Club Resort
06.2002 - 08.2002
Receptionist
Deutsche Bank
07.2000 - 04.2002
Reservations Coordinator
Dolphin Square Hotel
12.1999 - 07.2000
Reception Shift Leader
Swallow International Hotel
04.1997 - 12.1999
NVQ Level 1,2,3 - Hotel and Hospitality Catering
Swallow Hotel Group
GCSE -
Newlands School
Similar Profiles
Eduardo Feliz GonzalezEduardo Feliz Gonzalez
Duty Manager at Crowne Plaza QueenstownDuty Manager at Crowne Plaza Queenstown
Chastine Ann Elgarico BelardeChastine Ann Elgarico Belarde
Cluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express JumeirahCluster Groups & Events Senior Manager at Crowne Plaza Deira/Crowne Plaza Jumeirah/Holiday Inn Al Maktoum/Staybridge Suites Al Maktoum/Holiday Inn Express Safa Park/Holiday Inn Express Dubai Airport/Holiday Inn Express Jumeirah
Rongsenpenla MerangkabaRongsenpenla Merangkaba
Guest Services Manager / Duty Manager at IHG Crowne Plaza(Rebranded Q12023 Millennium PlazaGuest Services Manager / Duty Manager at IHG Crowne Plaza(Rebranded Q12023 Millennium Plaza