Lisa Goding

Te Aro,Wellington

Summary

I'm a highly-motivated person with desire to take on new challenges,which I do with positivity and drive. I work great alone or with others.

I'm conscientious, hardworking and excel at multitasking in fast-paced environments.

I have a strong work ethic, am adaptable , punctual , and have great interpersonal skills

Overview

years of professional experience

Certification

Work History

On Board Team Leader

Transdev

Wellington Central, Wellinton

08.2023 - Current

Maintaine a positive work environment that promotes collaboration between team members.
Participate in regular meetings with senior leadership to provide updates on team progress.
Resolve customer complaints in an effective manner while maintaining a high level of customer service.
Review completed work to verify consistency, quality and conformance.
Ensure compliance with all safety regulations in the workplace.
Complete day-to-day duties accurately and efficiently.
Understand and follow oral and written directions.
Monitor staff performance and addressed issues.
Coach, mentor and train team members in order to improve their job performance.
Exercise good judgment and decision-making in escalating concerns and resolving issues.
Resolve conflicts between employees by providing guidance on company policies and procedures.

Train Manager

Transdev

Wellington Central, Wellinton

04.2022 - 08.2023

Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Passenger Operator

Transdev

Wellington Central, Wellinton

07.2021 - 04.2022

Learned and followed safety and emergency procedures.
Documented daily production results accurately and completely.
Resolved customer complaints in a professional manner when necessary.
Provided assistance to passengers with special needs such as wheelchair accessibility, baggage handling, and transportation.
Communicated effectively with other staff members to ensure smooth operations of daily tasks.
Ensured that all safety protocols were followed at all times while performing duties.
Handled cash transactions accurately according to standard operating procedures.

General Manager

Speights Ale House

Petone , Wellington

02.2019 - 03.2020

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Trained employees on duties, policies and procedures.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Established and maintained effective communication with staff members to ensure efficient operations.
Recruited, trained and empowered employees to achieve key performance indicators.
Supervised employees through planning, assignments, and direction.
Administered employee discipline through verbal and written warnings.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Tracked monthly sales to generate reports for business development planning.
Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Guided management and supervisory staff to promote smooth operations.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Ensured compliance with local health department regulations regarding food safety standards.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Delegated work to staff, setting priorities and goals.
Prepared staff work schedules and assigned team members to specific duties.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.