- Spending time with friends, pets and family
- Travel
- I enjoy cooking for friends and family gatherings
- Gardening
- Pilates
- Music
- Devouring pod casts on different cultures, history, human behaviour, psychology and wellness
Lisa Hamblin
Gisborne,GIS
Summary
Dynamic Operations/Medical Practice Manager previously employed at Three Rivers Medical, adept at enhancing healthcare delivery through effective team collaboration and compliance oversight.
Proven track record in medical practice management and relationship building, driving continuous improvement initiatives while fostering an inclusive environment.
Committed to professional growth and excellence in equitable patient care and success and job satisfaction of the wider practice team.
Overview
30
30
years of professional experience
Work History
Operations/Medical Practice Manager
Three Rivers Medical
01.2015 - 03.2025
- Developed and maintained a caring, safe and high-quality medical facility for the local community and our team with particular focus on inclusiveness and equity.
- Communicated effectively with staff members, tenants, and patients, employing active listening and interpersonal skills.
- Co-ordinated most non-medical tasks in the practice
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Assisted with regulatory issues such as compliance.
- Participated in monthly Board of Directors and Clinical Governance meetings
- Handled job duties for non-staff members which were unavailable or out of office.
- Oversaw daily operations of the medical practice.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Promoted strong and positive working relations with stakeholders and others in the health sector.
- Facilitated smooth transitions between various teams within the practice by fostering a collaborative working environment among staff members.
- Financial Contract management.
- Provided supervision and management to team of support personnel.
- Participated in quality improvement activities and assisted within Cornerstone accreditation requirements.
- Assured Government funding streams were optimally utilised.
- General human resources.
- Staff recruitment, including supporting GPs locuming and relocating to Gisborne.
- Staff contracts, induction and orientation with particular focus on individual support to integrate into the practice and team
- Building and facility management
- Managed advertising and communication in regard to health promotion and clinic changes.
- Oversight of PMS and Patient Portal
- Co-signatory and co-management of business bank accounts
- Involved in staff wellness and moral boosting eg. World Family Doctor Day, International Nurses Day, Receptionist and Administrator Day, Annual Marae noho, Matariki shared lunch and Christmas Owner provided gifts and lunch.
Accounts and Claims Manager
Three Rivers Medical
04.2006 - 12.2014
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Developed training materials to ensure consistent handling of claims across the practice.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in lodging claims.
- ACC, immunisation, GMS, Maternity claiming champion and trouble-shooter
- Debt management
- External company account liaison and management
Medical Receptionist
Kaiti Medical Centre/Three Rivers Medical
06.1995 - 03.2006
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Junior Office Administrator
Kaiti Medical Centre
01.1995 - 05.1995
- Filing of hard copy lab results and incoming letters into GP folders for action then filing into patient folders.
- Reception cover for sick and annual leave
- Actioning new registrations and transferring medical records to patients' new practices.
- Maintaining tidiness of work spaces and tea room.
Education
Resthome Care, Early Childhood, Diability Care
Tairawhiti Polytech Gisborne
Gisborne12-1994
High School Diploma -
Gisborne Girls High School
Gisborne12-1993
Skills
- Medical practice management
- Electronic health records
- Office procedures
- Operations management
- Policy and procedure development
- Staff management
- Healthcare compliance
- Workflow management
- Medical personnel recruitment
- Training program implementation
- Project oversight
- Problem-solving
- Attention to detail
- Reliability
- Active listening
- Adaptability and flexibility
- Excellent Verbal and written communication
- Relationship building
- Teamwork and collaboration
- Medical billing
- General Human resources management
- Practice Comms
- Continuous improvement
- Desire for personal and professional growth for myself and colleagues
PMAANZ Practice Manager of the Year 2023
Included nomination application and support letter from Dr Tom James, finalist video and Gisborne Herald article
Interests
Timeline
Operations/Medical Practice Manager
Three Rivers Medical
01.2015 - 03.2025
Accounts and Claims Manager
Three Rivers Medical
04.2006 - 12.2014
Medical Receptionist
Kaiti Medical Centre/Three Rivers Medical
06.1995 - 03.2006
Junior Office Administrator
Kaiti Medical Centre
01.1995 - 05.1995
Resthome Care, Early Childhood, Diability Care
Tairawhiti Polytech Gisborne
High School Diploma -
Gisborne Girls High School