Summary
Overview
Work History
Skills
Timeline
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Lisa Heckler

Henderson

Summary

Dynamic leader with a proven track record at TVNZ, enhancing team performance and customer satisfaction through effective leadership and problem-solving abilities. Excelled in multitasking and conflict resolution, driving productivity and fostering a collaborative environment. Achieved significant improvements in project execution and efficiency, leveraging skills in resource allocation and employee engagement.


Overview

16
16
years of professional experience

Work History

Team Lead Of Production Coordinators

TVNZ
03.2022 - 11.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Assisted in recruitment to build team of top performers.
  • Created and managed project plans, timelines and budgets.

Production Coordinator

TVNZ
03.2012 - 03.2022
  • Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
  • Coordinated with production team to support productivity targets and deadline management.
  • Monitored and tracked progress of all production tasks for on-time delivery.
  • Coordinated communication between departments, fostering a collaborative work environment.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Assisted with budgeting and accounting of production-related tasks.

Sales Coordinator

TVNZ
03.2010 - 03.2012
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.

Front House Reception

TVNZ
03.2009 - 03.2010
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Contributed to a positive work environment by maintaining a professional demeanour at all times.

Skills

  • Work assignment delegation
  • Employee engagement
  • Multitasking
  • Conflict Resolution
  • Resource Allocation
  • Team Leadership
  • Problem-solving abilities

Timeline

Team Lead Of Production Coordinators

TVNZ
03.2022 - 11.2024

Production Coordinator

TVNZ
03.2012 - 03.2022

Sales Coordinator

TVNZ
03.2010 - 03.2012

Front House Reception

TVNZ
03.2009 - 03.2010

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Lisa Heckler