Lisa Holmes
Tauranga,Mount Maunganui
Summary
Driven and meticulous professional with experience at Big Bake Bakery, adept in sanitation practices and customer service. Excelled in enhancing customer satisfaction and maintaining high standards of food safety. Skilled in display setup and interpersonal communication, successfully developed a loyal customer base and improved product sales through effective marketing support and stock rotation. Staff training and management.
Overview
16
16
years of professional experience
Work History
Bakery Assistant
Big Bake Bakery
04.2019 - Current
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
2IC Housekeeping Manager/cleaner
Papamoa Holiday Resort
03.2008 - 04.2019
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Managed staff of 8 housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
- Completed schedules, shift reports, and other business documentation.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Punctuality
- Display Setup
- Recipe Following
- Product Packaging
- Sanitation Practices
- Quality Control
- Order Taking
- Stock Rotation
- Marketing support
- Customer Service
- Punctual and Reliable
- Stocking and Shelving
- Workplace Safety
- Customer Satisfaction
- Cash Management
- Cash Register Operation
- Customer Transactions
- Sales Processing
- Food Preparation and Safety
- Production Standards
- Sales Expertise
- Food Running
- Ordering Procedures
- Proper Storage Procedures
- Cash Handling
- Attentive Service
- Guest Satisfaction
- Customer Needs Assessments
- Station Preparation
- POS Systems
Timeline
Bakery Assistant
Big Bake Bakery
04.2019 - Current
2IC Housekeeping Manager/cleaner
Papamoa Holiday Resort
03.2008 - 04.2019
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