Lisa Kempen
Auckland ,Browns Bay
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Venue Manager
The Old Pal Trading Company
The Broken Lantern 198 Ponsonby Road Auckland 1011
11.2021 - Current
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Supervised events from start to finish using effective crowd control methods.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
Duty Manager
The Britomart Hospitality Group
Caretaker Roukai Lane
10.2017 - 11.2021
- Trained employees in essential job functions.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Coordinated with suppliers and vendors to determine availability of required materials.
Duty Manager
The Britomart Hospitality Group
Orleans/Racket Roukai Lane
11.2016 - 10.2017
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Pharmacy Technician Supervisor
Lloyds Pharmacy
Middlesbrough United Kingdom
10.2008 - 07.2014
- Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with regulations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Health And Social Care & Sociology
Prior Pursglove Sixth Form Collage
Guisborough United Kingdom Skills
- Staff Supervision
- Business Growth Initiatives
- Event Planning and Management
- Oversee Administrative Functions
- Inventory Control
- Process Development and Streamlining
- Hiring and Onboarding
Certification
Licence Controller Qualification - Service IQ
Managers Certificate - Sale and Supply of Alcohol
Timeline
Venue Manager
The Old Pal Trading Company
11.2021 - Current
Duty Manager
The Britomart Hospitality Group
10.2017 - 11.2021
Duty Manager
The Britomart Hospitality Group
11.2016 - 10.2017
Pharmacy Technician Supervisor
Lloyds Pharmacy
10.2008 - 07.2014
Health And Social Care & Sociology
Prior Pursglove Sixth Form Collage