Lisa Killington
Palmerston North,HOKOWHITU
Summary
Dynamic business owner with a proven track record. Excelling in client communication and support resolution skills. Achieved significant growth by implementing strategic marketing initiatives and enhancing service efficiency. Committed to goal achievement, I foster strong client relationships and utilize detailed methodologies to achieve required outcomes positive for all.
My qualification in counselling is my latest way to diversify my business, skills and knowledge. I have a drive to counsel drug and alcohol clients, to gain positive lifelong outcomes.
I look forward to gaining experience in this field, and fulfilling a long successful career.
Overview
19
19
years of professional experience
Work History
BUSINESS OWNER FLEUR BEAUTY
Self Employed Services
01.2011 - Current
- Developed and implemented a business plan to drive growth and profitability.
- Managed financial operations, including budgeting, forecasting, and cash flow management.
- Established and maintained relationships with clients to ensure satisfaction and retention.
- Oversaw daily operations to enhance efficiency and streamline workflow processes.
- Conducted market research to identify new opportunities and inform product offerings.
- Utilized digital marketing strategies to increase brand visibility and attract new customers.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Senior Beautician
Isobels Day Spa
01.2007 - 12.2010
- Led team in delivering exceptional beauty services, enhancing client satisfaction and retention.
- Developed personalized skincare and makeup regimens based on individual client needs and preferences.
- Mentored junior beauticians, providing guidance on advanced techniques and best practices.
- Implemented new treatment protocols to improve service efficiency and effectiveness.
- Conducted thorough consultations to assess client expectations and recommend appropriate treatments.
- Trained staff on the latest beauty trends and product knowledge to ensure high-quality service delivery.
- Oversaw inventory management, ensuring availability of essential products while minimizing waste.
- Collaborated with management to design promotional packages that attracted new clientele and boosted sales.
- Increased client retention by building strong relationships through excellent communication and understanding their needs.
- Maintained a hygienic work environment by following strict sanitation protocols and guidelines.
- Assisted marketing efforts by creating eye-catching visual displays showcasing popular products and services within the salon.
- Streamlined appointment scheduling processes, ensuring timely service for all clients.
- Delivered high-quality services consistently, leading to positive online reviews and word-of-mouth referrals.
- Stayed up-to-date on industry trends through continuous professional development opportunities, ensuring cutting-edge service offerings for clients.
Education
Applied Counselling Level 6 - Counselling
UCOL
PORIRUA05-2026
Associate of Science - Certificate of Accreditation in Hot Stone Massage
Confederation of International Beauty Therapy & Cosmetology
PALMERSTON NORTH12-2012
Associate of Science - Diploma in Blend Epilation And Body Massage
Confederation of International Beauty Therapy & Cosmetology
Palmerston North, NZ12-2008
Associate of Science - Diploma in Aesthetic Treatments
Confederation of International Beauty Therapy & Cosmetology
12-2008
Associate of Science - Diploma Beautician
New Zealand Institue of Electrolysis & Beauty Therapy
PALMERSTON NORTH12-2008
Associate of Science - Diploma in Swedish Remedial Massage
New Zealand Institute of Electrolysis & Beauty Therapy
PALMERSTON NORTH12-2008
Associate of Science - Diploma in Electrolisis
New Zealand Institute of Electrolisis And Beauty Therapy
PALMERSTON NORTH09-2007
Skills
- Support resolution skills
- Client communication skills
- Detailed analytical methodology
- Commitment to goal achievement
- Driven and determined
- Relationship building
- Issue resolution
- Professional networking
Timeline
BUSINESS OWNER FLEUR BEAUTY
Self Employed Services
01.2011 - Current
Senior Beautician
Isobels Day Spa
01.2007 - 12.2010
Applied Counselling Level 6 - Counselling
UCOL
Associate of Science - Certificate of Accreditation in Hot Stone Massage
Confederation of International Beauty Therapy & Cosmetology
Associate of Science - Diploma in Blend Epilation And Body Massage
Confederation of International Beauty Therapy & Cosmetology
Associate of Science - Diploma in Aesthetic Treatments
Confederation of International Beauty Therapy & Cosmetology
Associate of Science - Diploma Beautician
New Zealand Institue of Electrolysis & Beauty Therapy
Associate of Science - Diploma in Swedish Remedial Massage
New Zealand Institute of Electrolysis & Beauty Therapy
Associate of Science - Diploma in Electrolisis
New Zealand Institute of Electrolisis And Beauty Therapy