Lisa Lancaster
Summary
Focused Laundry Attendant/Housekeeping Supervisor offering 20+ years of experience managing laundry operations & housekeeping Dedicated and hardworking with proven history of reliability. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Laundry Attendant/Housekeeping Supervisor
Williams Hotels
Greymouth, West Coast
09.2007 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Collected soiled tablecloths, napkins and draperies after large events.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maximized efforts towards productivity by identifying problem areas and assisting in implementing solutions.
- Used special fabric treatments, and Ecolab products to remove stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Cleaned machine filters and lubricated equipment.
- Mended and sewed articles using hand stitching, adhesive patches or sewing machines.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used flat bed press to press sheets, covers and tableware for conferences.
Housekeeping Supervisor/Laundry Attendant
Kingsgate Hotel
Greymouth, West Coast
05.2004 - 03.2007
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Evaluated employee performance and developed improvement plans.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying and ironing.
Housekeeping Supervisor
Grand Chancellor Hotel
Christchurch City, Christchurch
04.1997 - 11.2003
Sales Assistant
Farmers
Northlands, Christchurch
04.1999 - 02.2003
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained records related to sales, returns and inventory availability.
- Supported loss prevention goals by monitoring shopper behaviour.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Opened new merchandise and stocked sales floor racks and shelves.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Community & Volunteer Work
I was a grocery shopper during the first covid lockdown for the elderly & vulnerable in our community on a volunteer basis which involved meeting all the Government and Health Department requirements. This was organised by SuperBrain Productions.
I also help SuperBrain Productions in the setup of many local events.
Timeline
Laundry Attendant/Housekeeping Supervisor
Williams Hotels
09.2007 - Current
Housekeeping Supervisor/Laundry Attendant
Kingsgate Hotel
05.2004 - 03.2007
Sales Assistant
Farmers
04.1999 - 02.2003
Housekeeping Supervisor
Grand Chancellor Hotel
04.1997 - 11.2003
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