Lisa-Marie Hallam
Summary
- Proven administrative talent with a history at Southern Cross Travel Insurance, adept in data entry and fostering customer relations.
- Excels in creating secure, organized systems and building strong client relationships through exceptional service and communication.
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
Southern Cross Travel Insurance
03.2023 - 03.2024
- Received incoming customer calls, providing assistance with enquiries and emergencies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Ballet Teacher
Geronimo Performing Arts
01.2002 - 04.2023
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Provided constructive criticism during rehearsals, enabling dancers to refine their performance techniques before public performances or competitions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Established strong relationships with parents, communicating regularly about their child''s progress and ways to support their continued growth outside of class.
- Organized successful recitals showcasing students'' progress and talents, generating increased enrollment numbers in subsequent semesters.
- Developed comprehensive lesson plans tailored to meet the diverse needs of students at various skill levels.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Developed strong rapport with students by taking a genuine interest in their personal lives, providing emotional support when needed.
- Mentored aspiring ballet dancers, providing guidance in audition preparation and career development strategies.
- Promoted a positive learning environment by encouraging open communication, collaboration, and creativity among students.
- Cultivated a culture of respect within the classroom by modelling appropriate behaviour towards others and emphasizing the importance of teamwork among peers.
- Increased student confidence and performance quality by offering personalized coaching sessions focused on overcoming individual challenges.
Warehouse Packer
Pure Delish
10.2022 - 01.2023
- Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
- Being part of the production team packaging food products.
- Stocked and organized products in warehouse for easy accessibility and order fulfillment.
- Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
File Clerk
Robertson's Bathrooms
10.2020 - 10.2021
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Located and retrieved requested documents in accordance with established policies.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
Education
Associate Diploma, Registered Teacher - Ballet Teaching
Royal Academy of Dance
United KingdomSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
- Customer Relations
- Scheduling
- Verbal Communication
- Social media knowledge
- Reception oversight
Additional Information
Referees.
1. Jay Blake - Team Leader : Southern Cross Travel Insurance 0212593894
2. Jess Walker - Director : Geronimo Performing Arts 0211150493
3. Jacque Douglas - Assistant Accountant : Robertson's Bathwear 0272719471
Timeline
Administrative Assistant
Southern Cross Travel Insurance
03.2023 - 03.2024
Warehouse Packer
Pure Delish
10.2022 - 01.2023
File Clerk
Robertson's Bathrooms
10.2020 - 10.2021
Ballet Teacher
Geronimo Performing Arts
01.2002 - 04.2023
Associate Diploma, Registered Teacher - Ballet Teaching
Royal Academy of Dance