LISA PHILLIPS

• Assisted customers with product selection and inquiries to enhance shopping experience.
• Maintained accurate inventory levels through regular stock audits and replenishment processes.
• Collaborated with team members to implement promotional displays, increasing product visibility.
• Trained new staff on customer service protocols and operational procedures to ensure consistency.

• Managed team of 10 employees, enhancing operational efficiency and staff performance.
• Health and Safety Manager.
• Coordinated various events, overseeing logistics and participant engagement.
• Updated pricing structures to ensure accuracy and competitiveness in the market.
• Stock Management.
• Accounts Receivable and Accounts Payable.
• Payroll Experience
• Handled membership and customer complaints to improve satisfaction and retention.
• Data cleansing and updating of systems, including developing contract to system knowledge
• Working largely with suppliers.
• Audit Experience on an annual basis and dealing with accountants, lawyers and other professionals.
• Clubs New Zealand Conferences and Incorporated Societies knowledge.
• Advertising experience.
• Provided excellent customer service in hospitality environments.

• Managed and maintained hotel, module, and transfer database entries using Calypso to ensure accurate data availability
• Updated pricing structures to ensure accuracy and alignment with current offerings
• Data cleansing and updating of systems, including developing contract to system knowledge
• Updated and ensuring pricing structures were accurate
• Liaised with reservations teams to resolve customer queries and enhance service accuracy
• Manage complaints and issues with bookings from customers and dealing with product coordinators about queries
• Ensuring highly seasonal offering was maintained, accurate and up to date
• Running data reports and queue management
• Upskilling in job procedures, processes as well as destination and product knowledge
• Contributed fully to database team efforts by supporting team initiatives and collaborating with colleagues.
• Facilitated travel arrangements through agency services by coordinating bookings and managing itineraries.

• Streamlined checkout process by efficiently managing transactions and reducing wait times for customers.
• Developed product knowledge to provide informed recommendations, improving customer satisfaction scores.
• Fostered positive relationships with customers, encouraging repeat business through exceptional service experiences.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Trained new staff on customer service protocols and operational procedures to ensure consistency.

• Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
• Coordinated communication between departments, enhancing inter-office collaboration and information flow.
• Streamlined administrative processes, improving document management and retrieval systems.
• Oversaw supply inventory and procurement, maintaining adequate resources for daily operations.
• Developed and maintained filing systems, ensuring accuracy and confidentiality of sensitive information.

• Trained new staff on reception protocols and office procedures, fostering a knowledgeable team environment.
• Implemented customer service best practices, elevating client satisfaction through effective issue resolution.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled complaints and questions, and redirected calls to other team members.

• Level 3
• Level 3 and 4
• Computing (Level 3)

Subjects included: Economics, Geography, English, Statistics, Physical Education, Biology

• NCEA Level 2