Lisa Pugh
customer service
Hornby,Christchurch
Summary
Personable and dedicated customer service representative with 40 years' experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Croftpak Ltd
Middleton, Christchurch
08.2016 - Current
- Provide face to face customer service to walk in customers with a positive and happy attitude.
- Provide service to new and long-standing customers by attending closely to concerns and developing solutions.
- Evaluated and authenticated returns, exchanges and voids.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Enter orders and send out invoices for payment.
- Make up orders for walk in customers and process payments.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Checkout Supervisor/Cashier
Woolworths/Countdown
Hornby/Bush Inn, Christchurch
04.1985 - 10.2016
- Worked on checkouts serving customers in a polite and responsive way.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
- Built, counted and broke down cashier drawers daily and diligently resolved discrepancies.
- Coached workers on routine tasks and strategies for handling distraught or unhappy customers.
- Empowered team members with tools to address serious issues.
- Maintained cleanliness standards at all checkout counters throughout the store.
- Developed strategies to improve customer satisfaction levels at the checkout counter.
- Supervised a team of cashiers, providing guidance and training on policies and procedures.
Education
High School Diploma -
Riccarton High School
Christchurch, NZ02-1985
Skills
- Customer-focused
- Excellent time management skills
- Tactful and diplomatic
- Positive attitude
- Cash Handling
- Social Media Monitoring
- Product Knowledge
- Relationship Building
- Training and mentoring
Affiliations
- I have a love for dance, which I have done all my life, and I continue to do so now by taking a dance fitness class four times a week, of which I help with teaching one of these classes
- I am a committee member of the Christchurch Competition Society ballet/jazz section, and I help with the running and organizing of the yearly dance and ballet competition
- I have also volunteered with the South Island Ballet Award, which is held at the Isaac Theatre Royal every second year
- I have three young grandchildren whom I love spending time with and taking on adventures
Certification
- I have a full drivers licence.
Reference
- Manager Croftpak Ltd
- Anna Clark anna@croftpak.co.nz
Accomplishments
I started out as the cleaner at Croftpak, and they saw my potential and offered me a full-time position helping to put together orders and packing down stock
I did this for two years and was then offered a full-time assistant office job, which came with a company car; I then moved on to become the customer service manager.
References
References available upon request.
Timeline
Customer Service Manager
Croftpak Ltd
08.2016 - Current
Checkout Supervisor/Cashier
Woolworths/Countdown
04.1985 - 10.2016
High School Diploma -
Riccarton High School
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